Esthetician (Casual)

About the role

Perform a full range of aesthetic services including facials, nail services (manicures and pedicures), and waxing in accordance with established protocols and safety standards.

Deliver a warm, professional, and personalized guest experience from consultation through service completion.

Conduct thorough guest consultations to assess skin, nail, and hair-removal needs, contraindications, and preferences.

Maintain complete knowledge of all spa services, products, and facility offerings.

Clean, disinfect, and sanitize all tools, implements, equipment, and work areas before and after each service in compliance with State of Hawaiʻi regulations and property standards.

Review daily appointments, arrive prepared and on time for all scheduled services, and accurately document services as required.

Recommend appropriate home-care products and service enhancements to support guest results and satisfaction.

Maintain adequate inventory of supplies necessary to perform services and notify management of replenishment needs.

Ensure treatment areas and common spa spaces are maintained in peak condition throughout the day.

Address guest feedback or concerns professionally and promptly, escalating when appropriate.

Report malfunctioning equipment, safety hazards, or sanitation concerns to management immediately.

Ensure the spa is receiving the highest ratings from the TrustYou VOG scores as well as LQA / guest satisfaction and is a priority at all times.

Deal with any guest complaints, comments or concerns with discretion and urgency.

Follow and ensure that all colleagues follow all safety procedures and practices of the property; lead by example.

Ensure guest satisfaction at all times by ensuring safety and service is always the spa’s first priority.

Report dysfunctional equipment to management.

Report any potential hazards or emergencies so they can be rectified immediately.

Assure safety of the persons and the property of all within the premises by fairly applying hotel regulations and strictly following existing laws.

Responsibilities

• Perform a full range of aesthetic services including facials, nail services (manicures and pedicures), and waxing in accordance with established protocols and safety standards.
• Deliver a warm, professional, and personalized guest experience from consultation through service completion.
• Conduct thorough guest consultations to assess skin, nail, and hair-removal needs, contraindications, and preferences.
• Maintain complete knowledge of all spa services, products, and facility offerings.
• Clean, disinfect, and sanitize all tools, implements, equipment, and work areas before and after each service in compliance with State of Hawaiʻi regulations and property standards.
• Review daily appointments, arrive prepared and on time for all scheduled services, and accurately document services as required.
• Recommend appropriate home-care products and service enhancements to support guest results and satisfaction.
• Maintain adequate inventory of supplies necessary to perform services and notify management of replenishment needs.
• Ensure treatment areas and common spa spaces are maintained in peak condition throughout the day.
• Address guest feedback or concerns professionally and promptly, escalating when appropriate.
• Report malfunctioning equipment, safety hazards, or sanitation concerns to management immediately.
• Ensure the spa is receiving the highest ratings from the TrustYou VOG scores as well as LQA / guest satisfaction and is a priority at all times.
• Deal with any guest complaints, comments or concerns with discretion and urgency.
• Follow and ensure that all colleagues follow all safety procedures and practices of the property; lead by example.
• Ensure guest satisfaction at all times by ensuring safety and service is always the spa’s first priority.
• Report dysfunctional equipment to management.
• Report any potential hazards or emergencies so they can be rectified immediately.
• Assure safety of the persons and the property of all within the premises by fairly applying hotel regulations and strictly following existing laws.

Requirements

Your experience and skills include:

• A service focused personality is essential.
• Luxury resort or wellness experience is essential, ideally in Hawai'i.
• Proven ability to build and maintain good relationships with all stakeholders.
• Communicate thoughts, actions and opportunities clearly with strong networking skills.
• Ability to lead by example, believe in a strong team culture and set the scene for high performance.
• Experience and Education in Spa within a luxury resort setting.
• Provide the necessary State and Federal Requirements to work in a Spa (Hawaii Beauty Operator License).
• Additional certification(s) in a Spa will be an advantage (Hawaii Licensed Massage Therapist, First Aid, CPR, AED).

Qualifications

Your experience and skills include:

• A service focused personality is essential.
• Luxury resort or wellness experience is essential, ideally in Hawai'i.
• Proven ability to build and maintain good relationships with all stakeholders.
• Communicate thoughts, actions and opportunities clearly with strong networking skills.
• Ability to lead by example, believe in a strong team culture and set the scene for high performance.
• Experience and Education in Spa within a luxury resort setting.
• Provide the necessary State and Federal Requirements to work in a Spa (Hawaii Beauty Operator License).
• Additional certification(s) in a Spa will be an advantage (Hawaii Licensed Massage Therapist, First Aid, CPR, AED).

Skills

Service focused personality is essential.

Luxury resort or wellness experience is essential, ideally in Hawai'i.

Proven ability to build and maintain good relationships with all stakeholders.

Communicate thoughts, actions and opportunities clearly with strong networking skills.

Ability to lead by example, believe in a strong team culture and set the scene for high performance.

Experience and Education in Spa within a luxury resort setting.

Provide the necessary State and Federal Requirements to work in a Spa (Hawaii Beauty Operator License).

Additional certification(s) in a Spa will be an advantage (Hawaii Licensed Massage Therapist, First Aid, CPR, AED).

Benefits

Preferred provider medical/drug/vision benefits starting at $16.98 for employees.

We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($25,000).

We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.

We offer 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately.

We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates.

We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.

Complimentary meals in our employee dining facility.

Pay

TBD.

Schedule

TBD.