Estates Relationship Specialist

About the role

As part of our specialized Estate Services team, you’ll guide trustees, executors, and heirs, as well as attorneys and internal partners, through Estate and Divorce processes with clarity, empathy, and sound judgment. Rooted in our culture of integrity, professionalism, and “One Schwab” collaboration, this role places you at the center of meaningful client moments—helping individuals navigate sensitive life events while ensuring accuracy, compliance, and forward momentum.

As an Estates Relationship Specialist, you own and resolve estate cases end to end by reviewing and processing legal documentation, mitigating financial and legal risk, and guiding clients, attorneys, and internal partners through estate-related inquiries. You deliver accurate, empathetic, and client-focused service primarily through phone, email, and written communications while completing detailed processing work within internal systems. The role requires thorough data gathering and research, attention to detail, and sound judgment to ensure compliance with policies, procedures, and regulatory requirements. You effectively manage time and workload, navigate multiple systems, collaborate closely with colleagues, and take initiative to move cases forward. Through continuous learning and openness to feedback, you contribute to high-quality outcomes for clients and ongoing improvement for the team.

You’ll deepen your expertise through comprehensive on-the-job training, learning how to interpret documentation, assess complex scenarios, and apply structured decision-making in a way that builds client confidence. This role is fully on-site in the specified location.

Responsibilities

• Review and process legal documentation related to estates and divorce cases.
• Mitigate financial and legal risk for clients and the company.
• Guide clients, attorneys, and internal partners through estate-related inquiries via phone, email, and written communications.
• Complete detailed processing work within internal systems to ensure compliance with policies, procedures, and regulatory requirements.
• Gather and research data thoroughly to resolve cases end to end.
• Manage time and workload efficiently while navigating multiple systems.
• Collaborate closely with colleagues and take initiative to move cases forward.
• Apply structured decision-making to build client confidence.
• Contribute to continuous improvement through feedback and learning.

Requirements

• Minimum 1 year operational experience in call center, legal, or financial services including brokerage, banking, legal/paralegal, or research.
• Bachelor’s degree in finance, economics, business administration, or related area (relevant work experience may be considered).
• Ability to learn, apply, and retain new information and skills, with an emphasis on understanding state regulations and limits.
• Strong communication skills to convey information clearly and effectively with clients and internal partners by actively listening, asking thoughtful questions, and ensuring understanding.
• Ability to follow established processes and workflows to ensure thoroughness while tracking open items and following through on commitments.
• Comfort with running multiple programs on dual monitors while remaining organized and efficient.
• Familiarity with technical programs/systems and ability to learn and adjust to new systems.
• Ability to identify the information needed to clarify a client’s issue, ask clear and thoughtful questions, confirm understanding, and determine appropriate next steps or resolutions.
• Desire for continuous improvement and openness to feedback and coaching.

Preferred Qualifications

• Active Series 7 & 63 licenses.
• 1-2 years’ experience working with estates distribution or retirement topics.

Benefits

• 401(k) with company match and Employee Stock Purchase Plan.
• Paid time for vacation, volunteering, and a 28-day sabbatical after every 5 years of service for eligible positions.
• Paid parental leave and family-building benefits.
• Tuition reimbursement.
• Health, dental, and vision insurance.

Pay

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

Schedule

This role follows a hybrid work and flexibility approach, balancing in-office collaboration with workplace flexibility.