ESSA Bank, Universal Associate, Part Time

About the role

Universal Associates are hardworking, self-motivated individuals with positive attitudes who provide a specialized banking experience and are empowered to recommend solutions for individual client’s needs. Universal Associates follow our bank philosophy: Positive Energy, Positive Outcomes.

Responsibilities

• Enthusiastically greet clients and engage in conversations.
• Uncover opportunities and make product and service recommendations.
• Deliver an exceptional experience to clients by creating an unforgettable banking experience with every interaction.
• Perform accurate transactions, maintenance for clients, account opening and retail lending at a high level.
• Follow all bank policies and operational procedures to ensure security and compliance.
• Meet or exceed performance targets related to customer satisfaction, product sales, and financial wellness conversations.
• Build positive relationships with internal and external clients by valuing others' feelings and rights, treating every client and colleague with dignity and respect.
• Demonstrate client focus: greet customers warmly, listen attentively and provide tailored financial solutions.
• Embrace inclusion: create a welcoming environment for all by valuing diverse perspectives.
• Demonstrate strong business ethics and honest behaviors, positively influencing and working with others to achieve excellent results.
• Show leadership: model a positive attitude and strong work ethic in day-to-day operations.
• Adhere to integrity: follow bank policies, arrive on time, take responsibility for actions, contribute to a positive, trustworthy atmosphere.
• Collaborate effectively within a team, contribute ideas, and support colleagues.
• Participate in volunteerism: actively support and participate in community outreach and volunteer initiatives.
• Demonstrate accountability: accurately process transactions in compliance with bank policies and regulatory standards; effectively manage cash drawer, TCD, TCR, ETM, Vault and coin machine responsibilities; take ownership of daily job duties.
• Drive innovation: identify opportunities to improve service efficiency or customer experience and suggest creative solutions.
• Maintain professionalism: consistently demonstrate courteous behavior, integrity, and a strong work ethic while representing the bank with a