ESSA Bank, Universal Associate, Full Time

About the role

Universal Associates are hardworking, self-motivated individuals with positive attitudes who provide a specialized banking experience and are empowered to recommend solutions for individual client’s needs. Universal Associates follow the bank philosophy: Positive Energy, Positive Outcomes.

Responsibilities

• Enthusiastically greet clients and engage in conversations.
• Uncover opportunities and make product and service recommendations.
• Deliver an exceptional experience by creating an unforgettable banking interaction with every client.
• Perform accurate transactions, maintenance, account opening, and retail lending at a high level.
• Follow all bank policies and operational procedures to ensure security and compliance.
• Meet or exceed performance targets related to customer satisfaction, product sales, and financial wellness conversations.
• Accurately process transactions in compliance with bank policies and regulatory standards.
• Effectively manage cash drawer, TCD, TCR, ETM, Vault, and coin machine responsibilities.
• Identify opportunities to improve service efficiency or customer experience and suggest creative solutions.
• Actively support and participate in community outreach and volunteer initiatives.

Attitudes

• Builds Positive Relationships: Values others' feelings and rights, embraces diverse beliefs, backgrounds, and perspectives, and treats every client and colleague with dignity and respect.
• Client Focus: Greets customers warmly, listens attentively, and provides tailored financial solutions.
• Inclusion: Embraces diverse perspectives to create a welcoming environment for all.

Behaviors

• Leadership: Models a positive attitude and strong work ethic in day-to-day operations.
• Integrity: Adheres to bank policies, arrives on time, takes responsibility for actions, and contributes to a trustworthy atmosphere.
• Collaboration: Works effectively within a team, contributes ideas, and supports colleagues.
• Volunteerism: Actively participates in community outreach and volunteer initiatives.

Position Level Expectations

• UA I: Open consumer and business deposit accounts.
• UA II: Uncover and originate consumer loans plus all UA I duties.
• UA III: Maintain current NMLS registration to originate home equity loans and lines. Uncover and build upon Center of Influence and Networking Opportunities plus all UA II duties.
• UA IV: Maintain current NMLS registration to originate purchase mortgages plus all UA III duties.

Professional Development

• Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources.
• Set stretch assignments and cross-functional opportunities that foster growth and learning.

Requirements

• A high school diploma or GED is required; related experience and secondary education preferred.
• Ability to read, comprehend, and interpret documents.
• Professional communication and interpersonal skills to write and speak effectively in one-on-one and group settings.
• Ability to utilize telephone systems and possess good digital literacy, including email, internet, and intranet use.
• Experience or ability to learn core transaction systems, debit card systems, statement processing systems, cash advance machines, and other relevant programs.
• Ability to perform basic mathematical operations (addition, subtraction, multiplication, division).
• Ability to apply common sense understanding to carry out instructions and solve problems involving several variables.

Physical Demands and Work Environment

This position operates in a professional office environment with considerable time spent standing at a teller pod or sitting at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions. May be required to lift up to 25 pounds. Ability to travel occasionally to all market areas and attend offsite seminars or training sessions. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Benefits

• Medical, Dental, Vision & Life Insurance
• 401K with company match
• Paid Time Off & Recognized Holidays
• Leave policies
• Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
• Employee Assistance Program
• Employee Health & Wellness Program
• Special Loan and Deposit Rates
• Gradifi Student Loan Paydown Plan
• Rewards & Recognition Programs