ESSA Bank, Mortgage Originator, Hybrid

Key Responsibilities

• Develop, maintain, and grow a personal network of realtors, builders, financial advisors, and other referral sources to generate mortgage applications.
• Consult with clients to assess their financial needs and recommend essential mortgage products.
• Ensure applications are complete and accurate.
• Collaborate with the underwriting team to ensure regulatory compliance and provide a positive experience for the client through closing.
• Regularly engage away from the employer's place of business. Make sales calls or participate in various marketing activities outside the office.
• Stay informed of investor guidelines, loan program updates, and regulatory requirements to remain compliant with policy and procedure.
• Accountable to meet annual goals.

Attitudes

• Builds Positive Relationships With Internal And External Clients By Valuing Other's Feelings And Rights In Both Words And Actions, And Embracing Other's Unique Beliefs, Backgrounds, And Perspectives By Demonstrating Respect: Speak to others with kindness, empathy, and fairness
• Client Focus: Deliver consistent, high-quality service that builds trust and loyalty
• Inclusion: Encourage diverse viewpoints and contributions in decision-making collaboration

Behaviors

• Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by Demonstrating Leadership: Demonstrate ability to positively influence others and represent the organization
• Integrity: Strong business ethics and honest behaviors
• Collaboration: Positively works with others to produce excellent results
• Volunteerism: A recognized and visible presence in serving our communities

Competencies

• Reflects Skill, Good Judgement, Positive Conduct, And Personal Responsibility For Assigned Areas.
• Sets To Implement And Leverage Services And Technologies That Create Efficiencies By Demonstrating Accountability: Personal responsibility for complete and timely applications and counsel delinquent customers as needed
• Innovation: Applies creative thinking and forward-looking solutions to drive continuous improvement and adapt to evolving challenges
• Professionalism: Reflects skill, good judgment, and positive conduct

Qualifications, Education, & Experience

• A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred.

Language Skills

• Ability to read, comprehend, and interpret documents.
• Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization.
• Ability to communicate to clients directly and effectively.

Technology Skills

• Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use.
• Prior experience or the ability to learn core transaction system, loan origination system, and any other computer programs pertinent to performing job duties.

Mental and Physical Demands

• The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
• This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers.
• Noise level is moderate with constant communication and interactions with others.
• Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.

Work Environment

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.