ESOL Program Manager

Key Responsibilities

• Oversee day-to-day ESOL program operations, including class scheduling, room assignments, and session logistics for evening and Saturday classes
• Ensure adequate staffing for each class session by coordinating with paid instructors and managing instructor assignments
• Establish and maintain standardized enrollment and registration procedures, including class placement testing and level assignments
• Monitor supply needs and coordinate classroom preparation, materials management, and resource procurement
• Ensure accurate and confidential record-keeping of all student information, including registration records, attendance, and assessment scores
• Recruit, interview, onboard, and supervise paid instructors and volunteer classroom staff
• Conduct annual training for all program staff and volunteers; ensure MCAEL professional development requirements are met
• Provide regular coaching and support to instructors to maintain instructional quality and program consistency
• Collaborate with the ESOL Retention & Outreach Manager on shared program goals, student support needs, and coordinated communication with learners
• Ensure the ESOL program meets all grant requirements, including MCAEL/WIOA Title II benchmarks and ProLiteracy standards
• Oversee implementation of student evaluation methods, including pre- and post-assessments and progress tracking toward NRS educational functioning level gains
• Maintain complete and accurate program data in Dreamclass and other designated tracking systems; ensure timely data entry by instructors and staff
• Compile program data and prepare periodic narrative and quantitative reports for funders, including monthly, quarterly, and annual deliverables
• Collaborate with the Executive Director and Grant Reporting Manager to ensure all reporting deadlines and compliance requirements are met
• Support fall and spring semester planning, including class offerings, scheduling, and staffing projections
• Monitor program performance against key indicators and provide regular updates to the Executive Director
• Identify operational gaps and recommend process improvements to strengthen program consistency and funder compliance
• Attend monthly staff meetings and participate in regular check-ins with the Executive Director
• Represent the ESOL program in partner convenings, funder site visits, and relevant community meetings as needed

Qualifications

• Associate’s or Bachelor’s degree preferred; equivalent experience considered
• Demonstrated experience working with adult learners, immigrants, or underserved communities
• Strong interpersonal and relationship-building skills; warm, culturally responsive communication style
• Highly organized with the ability to manage multiple priorities and maintain accurate records
• Proficiency in Google Workspace (Docs, Sheets, Forms) and comfort with data entry
• Bilingual (English/Spanish) strongly preferred; other languages a plus
• Familiarity with adult literacy, ESOL programming, or WIOA Title II a plus

Schedule & Compensation

This is a part-time, salaried position compensated at $31,200 annually, based on a rate of approximately $24 per hour at 25 hours per week. The schedule combines on-site and remote hours, with required on-site presence during weeknight Tuesday and Wednesday classes and Saturday class sessions as well as all ESOL-related events scheduled on other days of the week as needed for ESOL programming.

To Apply

Please submit a resume and brief cover letter to keiona@senecacreek.org with the subject line “ESOL Program Manager – Application.” We welcome applications from individuals who share our commitment to community, dignity, and hope.