Esketamine and Ketamine Care Navigator

About the role

Mid Cities Psychiatry in Euless, TX is seeking a full-time Esketamine & Ketamine Care Navigator to administer Esketamine and Ketamine treatments as part of our innovative mental health care approach. This role, supervised by Board-Certified Psychiatrists, involves the safe administration of treatments, patient education, and maintaining thorough treatment documentation.

Responsibilities

• Administer Esketamine and Ketamine treatments following strict safety protocols, including accurate dosing and close patient monitoring before, during, and after treatment sessions.
• Maintain accurate documentation of all treatments, patient progress, and clinical notes in the EMR/EHR system, ensuring timely and compliant records.
• Clearly explain Esketamine and Ketamine treatment plans to patients, including potential benefits, risks, and aftercare instructions, to support informed decision-making and comfort.
• Monitor patients closely for any adverse reactions or side effects, and take immediate action as needed to ensure patient safety.
• Ensure compliant storage, tracking, and inventory management of controlled substances, in accordance with DEA, FDA, and clinic protocols.
• Administer intramuscular injections using proper aseptic technique and adhere to all clinical safety standards.
• Handle and dispose of syringes and medical waste following sharps safety and biohazard disposal protocols.
• Cultivate a calm, welcoming environment using strong interpersonal skills to help patients feel at ease throughout treatment.
• Communicate any patient concerns, issues, or observations clearly and promptly to management and the clinical team.
• Support community outreach or marketing initiatives to help raise awareness about Esketamine and Ketamine treatment options.

Qualifications

• 2+ years of clinical experience administering treatments or working with psychiatric patients
• Certified Medical Assistant (CMA) certification is required
• Proficient in administering intramuscular injections
• Experienced in using EMR/EHR systems for documentation
• Knowledge of DEA and FDA regulations for handling Esketamine and Ketamine
• Trained in medical waste disposal, including sharps protocols
• 2+ years of experience in marketing or community outreach, preferably in healthcare or mental health
• Proficiency in Microsoft Office, Google Workspace, and basic data management tools

Skills

• At least 2 years of experience in healthcare-related marketing or community outreach.
• Strong ability to communicate clearly and compassionately with patients and clinical team members.
• Excellent organizational and time management skills; capable of maintaining accuracy in a fast-paced clinical environment.
• Natural interpersonal skills to build trust and rapport with patients, especially in psychiatric care settings.

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance

Pay

$35,000 - $42,000 per year

Schedule

Full-time, Monday thru Friday, 8:00 am to 5:00 pm