eServices Representative

Duties & Responsibilities

• Primary point of contact for incoming calls regarding any eServices.
• Affords assistance to customers over the telephone with routine questions or issues with any eServices; and responds to client inquiries promptly, effectively, and professionally, with a positive attitude.
• Utilizes marketing techniques to build relationships by actively cross-selling and marketing new and existing products and services to current and potential customers.
• Handles all eServices messages and form submissions and responds accordingly.
• Affords assistance with efforts to identify and implement a positive overall customer service.
• Contributes to fostering positivity and teamwork within the bank.
• Performs daily verification, workflow, and exception tracking of Document Imaging.
• Verifies mobile deposit submissions daily.
• Performs other duties as assigned.

Education & Work Experience Requirements

• A minimum of 1 year experience in banking preferred – ex: bookkeeping, customer service, help desk, and/or operations functions.

Mental & Physical Requirements

• Ability to sit/stand/kneel/bend/for extended periods of time.
• Developed interpersonal skills, ability to work under high pressure while remaining composed.
• Strong communication skills – both oral and written, with attention to detail, is critical.
• Organization, prioritization, and time management skills are needed.

Competencies

• Jack Henry 20/20 Experience
• Proficiency in MS Office
• Problem solving/reasoning/analysis
• Familiarity with banking
• A thorough knowledge of policies, procedures, & regulatory pertaining reg E
• Proficiency in rules & regulations regarding Bank Secrecy Act, USA Patriot Act, & OFAC.

Equal Opportunity Employer

This commitment is applied to every facet of employment, including recruiting, training, transfers, compensation, promotions and other terms and conditions of employment.