ESD Program Manager
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to parse the posting and decide which sections to include. Sections possible: About the role (overview), Responsibilities, Requirements/Qualifications, Skills, Benefits, Pay, Schedule. We need to see if posting includes specific content for each. Let's extract content: Overview: "The ESD Program Manager will be responsible for building and supervising a team of 5 DCF Housing Case Managers who will provide direct support to participants staying in emergency housing. The position will work closely with the DCF Housing Call Center Director, the General Assistance Director and team, AHS Field Services, and collaborate with internal teams, community partners, and service providers to ensure participants receive high-quality, coordinated support. Responsibilities include providing staff supervision, conducting field visits, monitoring service quality, supporting program implementation, and representing DCF in collaboration with community organizations and other state partners. The ideal candidate will bring demonstrated leadership and supervisory experience, with experience supervising case management staff being highly desirable. Candidates are strongly encouraged to highlight relevant supervisory and case management experience in their application materials. This position will be based in Waterbury, providing a central location for travel throughout the state to support case managers working in hotels and other community settings. The role offers a balance of office, field, and collaborative work, making it an excellent opportunity for someone who enjoys leadership, relationship building, problem-solving, and creating new systems that improve services for Vermonters. ESD is looking for someone to join this team who: demonstrate empathy, concern, and respect for all customers thrives in a busy work environment has experience working with individuals who may be distraught and emotional enjoys working on a team and supporting a team of individuals who are determining eligibility and providing case management services is open to learning new technology" That's a lot of content. Could be split into About the role (overview) and maybe Responsibilities. Responsibilities: "providing staff supervision, conducting field visits, monitoring service quality, supporting program implementation, and representing DCF in collaboration with community organizations and other state partners." Also maybe "building and supervising a team of 5 DCF Housing Case Managers" is part of responsibilities. Requirements/Qualifications: "Minimum Qualifications Three (3) years as a Benefits Program Specialist, Reach Up Case Manager or other similar related job experience in ESD." Also "ideal candidate will bring demonstrated leadership and supervisory experience, with experience supervising case management staff being highly desirable." That's more like qualifications/skills. Skills: maybe "demonstrate empathy, concern, and respect for all customers thrives in a busy work environment has experience working with individuals who may be distraught and emotional enjoys working on a team and supporting a team of individuals who are determining eligibility and providing case management services is open to learning new technology" Benefits: The posting includes a section "Total Compensation As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including: 80% State paid medical premium and a dental plan at no cost for employees and their families Work/Life balance: 12 paid holidays each year and a generous leave plan State Paid Family and Medical Leave Insurance (FMLI) Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan Tuition Reimbursement Flexible spending healthcare and childcare reimbursement accounts Low cost group life insurance Incentive-based Wellness Program Qualified Employer for Public Service Student Loan Forgiveness Program Want the specifics? Explore the Benefits of State Employment on our website." That's specific benefits content. So we should include a Benefits section. Pay: Not explicitly stated. No salary range. So we should NOT include Pay section. Schedule: Not explicitly stated. No mention of schedule. So we should NOT include Schedule. We also have "Who May Apply" etc. That's application instructions; we should remove application instructions. Also "Resumes will not be accepted via e-mail. You must apply online to be considered." etc. Remove. Also "AHS BACKGROUND CHECKS:" etc. That's boilerplate legal; remove. "Environmental Factors Duties are performed in a variety of office and field settings. Private means of transportation must be available for necessary travel. Attendance at a variety of meetings is required, involving state, federal, private agencies or interest and advocacy groups, sometimes during weekends and evening hours. Tact and perseverance are necessary incumbent skills." This is somewhat relevant to job description; maybe could be part of Responsibilities or Requirements? It's about work environment. Could be included under Responsibilities or maybe a separate section like "Working Conditions". But we only have allowed headings list; we could put under Responsibilities or maybe under Skills? The instruction says we can use those headings; we shouldn't create new headings not in list unless we think it's needed? It says "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The e.g. suggests those are examples, not exhaustive? But they say "Prefer a few substantive sections over many thin ones." Likely we should stick to those headings. We could incorporate environmental factors into Responsibilities or maybe under Requirements? Probably better to include under Responsibilities as part of duties.
We also have "Minimum Qualifications" which is a qualification.
We also have "ideal candidate will bring demonstrated leadership and supervisory experience, with experience supervising case management staff being highly desirable." That's a qualification/skill.
We also have "Candidates are strongly encouraged to highlight relevant supervisory and case management experience in their application materials." That's application instruction; remove.
We also have "This position will be based in Waterbury, providing a central location for travel throughout the state to support case managers working in hotels and other community settings." That's location; could be part of About the role.
We also have "The role offers a balance of office, field, and collaborative work, making it an excellent opportunity for someone who enjoys leadership, relationship building, problem-solving, and creating new systems that improve services for Vermonters." That's about role.
We also have "ESD is looking for someone to join this team who: demonstrate empathy, concern, and respect for all customers thrives in a busy work environment has experience working with individuals who may be distraught and emotional enjoys working on a team and supporting a team of individuals who are determining eligibility and providing case management services is open to learning new technology" That's skills/attributes.
Thus we can structure:
About the role
with paragraph(s) summarizing overview: building and supervising team, working closely with directors, etc., location Waterbury, balance of office/field/collaborative work.
Responsibilities
with - list: building and supervising a team of 5 DCF Housing Case Managers, providing staff supervision, conducting field visits, monitoring service quality, supporting program implementation, representing DCF in collaboration with community organizations and other state partners, performing duties in office and field settings, requiring private transportation, attending meetings (state, federal, private agencies, interest/advocacy groups) sometimes weekends/evenings, tact and perseverance needed.
But we need to ensure we don't duplicate content. We'll include all substantive duties.
Qualifications
maybe combine Requirements and Qualifications. Since we have Minimum Qualifications and ideal candidate leadership experience. We'll put under Qualifications.
List: Minimum 3 years as a Benefits Program Specialist, Reach Up Case Manager or other similar related job experience in ESD; Demonstrated leadership and supervisory experience; Experience supervising case management staff highly desirable.
We could also include "open to learning new technology" as skill but maybe under Skills.
Skills
with list: Empathy, concern, and respect for all customers; Ability to thrive in a busy work environment; Experience working with individuals who may be distraught and emotional; Ability to work on a team and support team members determining eligibility and providing case management; Openness to learning new technology.
Alternatively we could combine skills into Qualifications. But we have both sections allowed.
Benefits: Benefits
with - list of benefits: 80% State paid medical premium and dental plan at no cost for employees and families; 12 paid holidays each year and generous leave plan; State Paid Family and Medical Leave Insurance (FMLI); State defined benefit pension plan and deferred compensation 457(b) plan; Tuition reimbursement; Flexible spending healthcare and childcare reimbursement accounts; Low cost group life insurance; Incentive-based Wellness Program; Qualified Employer for Public Service Student Loan Forgiveness Program.
We should not include the "Want the specifics? Explore the Benefits of State Employment on our website." as it's a link/instruction; maybe we can keep as a sentence? It's not substantive benefit detail; it's a referral. Probably we can omit.
We need to ensure we don't include boilerplate like EEO, etc.
Now produce HTML fragment.
We must not include or . Just the sections.
We'll output something like:
About the role
The ESD Program Manager will be responsible for building and supervising a team of 5 DCF Housing Case Managers who provide direct support to participants in emergency housing. The position works closely with the DCF Housing Call Center Director, the General Assistance Director and team, AHS Field Services, and collaborates with internal teams, community partners, and service providers to ensure high-quality, coordinated support. Based in Waterbury, the role provides a central location for travel throughout the state to support case managers working in hotels and other community settings, offering a balance of office, field, and collaborative work.
Responsibilities
- Build and supervise a team of 5 DCF Housing Case Managers
- Provide staff supervision
- Conduct field visits
- Monitor service quality
- Support program implementation
- Represent DCF in collaboration with community organizations and other state partners
- Perform duties in a variety of office and field settings
- Require private means of transportation for necessary travel
- Attend meetings with state, federal, private agencies, interest and advocacy groups, sometimes during weekends and evening hours
- Exercise tact and perseverance
Qualifications
- Minimum of three (3) years experience as a Benefits Program Specialist, Reach Up Case Manager, or other similar related job experience in ESD
- Demonstrated leadership and supervisory experience
- Experience supervising case management staff highly desirable
Skills
- Demonstrate empathy, concern, and respect for all customers
- Ability to thrive in a busy work environment
- Experience working with individuals who may be distraught and emotional
Qualifications
maybe combine Requirements and Qualifications. Since we have Minimum Qualifications and ideal candidate leadership experience. We'll put under Qualifications. List: Minimum 3 years as a Benefits Program Specialist, Reach Up Case Manager or other similar related job experience in ESD; Demonstrated leadership and supervisory experience; Experience supervising case management staff highly desirable. We could also include "open to learning new technology" as skill but maybe under Skills.Skills
with list: Empathy, concern, and respect for all customers; Ability to thrive in a busy work environment; Experience working with individuals who may be distraught and emotional; Ability to work on a team and support team members determining eligibility and providing case management; Openness to learning new technology. Alternatively we could combine skills into Qualifications. But we have both sections allowed. Benefits:Benefits
with- list of benefits: 80% State paid medical premium and dental plan at no cost for employees and families; 12 paid holidays each year and generous leave plan; State Paid Family and Medical Leave Insurance (FMLI); State defined benefit pension plan and deferred compensation 457(b) plan; Tuition reimbursement; Flexible spending healthcare and childcare reimbursement accounts; Low cost group life insurance; Incentive-based Wellness Program; Qualified Employer for Public Service Student Loan Forgiveness Program.
We should not include the "Want the specifics? Explore the Benefits of State Employment on our website." as it's a link/instruction; maybe we can keep as a sentence? It's not substantive benefit detail; it's a referral. Probably we can omit.
We need to ensure we don't include boilerplate like EEO, etc.
Now produce HTML fragment.
We must not include or . Just the sections.
We'll output something like:
About the role
The ESD Program Manager will be responsible for building and supervising a team of 5 DCF Housing Case Managers who provide direct support to participants in emergency housing. The position works closely with the DCF Housing Call Center Director, the General Assistance Director and team, AHS Field Services, and collaborates with internal teams, community partners, and service providers to ensure high-quality, coordinated support. Based in Waterbury, the role provides a central location for travel throughout the state to support case managers working in hotels and other community settings, offering a balance of office, field, and collaborative work.
Responsibilities
- Build and supervise a team of 5 DCF Housing Case Managers
- Provide staff supervision
- Conduct field visits
- Monitor service quality
- Support program implementation
- Represent DCF in collaboration with community organizations and other state partners
- Perform duties in a variety of office and field settings
- Require private means of transportation for necessary travel
- Attend meetings with state, federal, private agencies, interest and advocacy groups, sometimes during weekends and evening hours
- Exercise tact and perseverance
Qualifications
- Minimum of three (3) years experience as a Benefits Program Specialist, Reach Up Case Manager, or other similar related job experience in ESD
- Demonstrated leadership and supervisory experience
- Experience supervising case management staff highly desirable
Skills
- Demonstrate empathy, concern, and respect for all customers
- Ability to thrive in a busy work environment
- Experience working with individuals who may be distraught and emotional