Escrow Specialist II

About the role

This position processes all automatic mortgage payments, assumptions, address/name changes, deceased borrower notifications, and assists with verbal payoff quote processing. Additional duties include supporting the Escrow Department and customers as needed.

Responsibilities

• Set up and cancel automatic drafts for customers and process a daily exception report
• Process ownership changes (death certificates, name changes, assumptions)
• Process return mail and address changes
• Assist with verbal payoff quotes from Trustmark Branches and customers
• Perform additional duties as assigned

Requirements

• High school diploma or GED
• 1+ years of customer service experience as a Teller, accounting clerk, cashier, data entry clerk, Customer Service, or similar role
• 1+ years of mortgage servicing experience
• Detail-oriented and highly organized
• Ability to work independently and prioritize multiple tasks
• Ability to meet deadlines
• Good written and verbal communication skills
• Practical and functional computer knowledge (Excel, Word, Email, Internet research)
• Open and receptive to change; ability to operate in a fast-paced environment
• General math skills and ability to analyze information
• Data entry (alpha and numeric) – test required
• 10-key proficiency – test required
• Professional and respectful demeanor with all internal and external customers
• Basic understanding of escrow preferred

Physical Requirements / Working Conditions

Must be able to sit for long periods of time and use a computer keyboard and/or mouse while viewing computer screens.