Escrow Operations Manager

About the Company

Since 1967, Toll Brothers has been building luxury homes and communities in premier U.S. locations. As a Fortune 500 company operating in over 60 markets, we are the country’s premier luxury builder offering a wide range of product types and price points for first-time, move-up, active-adult, and second-home buyers. Westminster Title Agency, a Toll Brothers company, is a national title and settlement office.

About the Role

Westminster Title Agency is seeking an Escrow Operations Manager to join our title and settlement office in Grapevine, Texas. This on-site, full-time position is responsible for recruiting, hiring, training, developing, and leading the operational teams that support escrow and closing activities within the region.

Responsibilities

• Leadership and management of regional escrow operations and personnel
• Recruitment, training, coaching, and performance management of escrow staff
• Oversight of workflow, productivity, service levels, and transaction quality
• Communication and coordination with parties to facilitate successful closings and resolve escalated issues
• Oversight of closing document preparation, disbursement, and post-closing activities
• Conduct closings and perform escrow functions as needed to support operational demands
• Clearance and resolution of complex transaction issues
• Ensure compliance with company policies and applicable federal, state, and local regulations

Requirements

• Solid knowledge of major activities associated with escrow agency administration and operations
• Extensive knowledge of title and escrow industry practices, laws, and regulations
• Proven record of managing complex processes with diverse groups of stakeholders
• Experience communicating with senior leaders

Qualifications

• At least 5 years of previous related experience in title and settlement/escrow supervision
• Necessary title and escrow licenses/certifications required by State and Federal regulations
• Preferred: Bachelor’s Degree and at least 7 years of work-related experience

Benefits

• Comprehensive medical and dental coverage
• 401(k) with company match
• Discounted stock purchase plan
• Discounts on mortgages and homes
• Additional benefits and professional development opportunities