Escrow Officer (in office)

About Us

First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances, and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people, fostering an inclusive, people-first culture that has earned numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We are passionate about creating an environment where all feel welcome, supported, and empowered to innovate and reach their full potential.

About the Role

As an Escrow Officer, you will work in a dynamic, fast-paced setting focused on customer service and closing real estate transactions. This role requires exceptional decision-making skills, strong communication, and the ability to multi-task as part of a team. You will play a key role in making the dream of homeownership a reality by handling escrow transactions, managing funds, processing documents, and completing settlements in accordance with established policies and procedures.

This is an in-office position located at 4362 Cascade Road SE, Ste 109, Grand Rapids, MI.

Responsibilities

• Complete real estate escrow transactions by determining requirements.
• Act as a neutral liaison between file parties, adhere to company policy, and monitor and mitigate risk to the company.
• Ensure all funds are properly accounted for and disbursed in accordance with the terms of the contract and company policy.
• Prepare regular reports on the status of the escrow account and provide these reports to the parties involved in the transaction.
• Examine property titles, mortgages, and trust deed documents.
• Prepare legal documents for the closure of the sale.
• Complete closing by recording and filing documents, preparing, and distributing final closing statements and title.

Requirements

• 2-4 years of escrow-related experience.
• Experience directly handling escrow transactions.
• Openness to new technology and proprietary programs; adjusts easily to new workflows.
• Passion for helping customers while maintaining a professional and positive attitude.
• Excellent verbal and written communication with both internal teams and external customers.
• Strong problem-solving skills, organizational skills, and attention to detail.
• Ability to navigate internal and external resources to resolve issues.
• Thrives in contributing to a team working together to deliver beyond customer expectations.
• Comfortable guiding and supporting future talent learning the business.
• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies.
• Valid licensing/certification as required by applicable state.
• High school diploma or equivalent.

Pay

Pay Range: $24.42 - $32.56 hourly. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on job-related knowledge, skills, experience, business requirements, and geographic location.

Benefits

• Comprehensive benefits package including medical, dental, and vision.
• 401k retirement plan.
• Paid time off (PTO) and paid sick leave.
• Employee stock purchase plan.

First American is an equal opportunity employer and fosters an authentic and inclusive workplace for all employees.