Escrow Officer (in office)
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances, and equity loans. Since 1889, First American has held an unwavering belief in its people, fostering an environment where all feel welcome, supported, and empowered.
About the role
The Escrow Officer role is an in-office position located at 4903 Matterhorn Dr, Duluth, MN. This role requires exceptional decision-making skills, strong communication, and the ability to multi-task as part of a team. The Escrow Officer is responsible for handling real estate transactions by establishing new escrow accounts, managing funds, processing documents for closings, and completing settlements in accordance with established policies and procedures.
Responsibilities
- Determine requirements for real estate escrow transactions
- Act as a neutral liaison between file parties, adhering to company policy, and monitoring and mitigating risk to the company
- Ensure proper accounting and disbursement of funds in accordance with the terms of the contract and company policy
- Prepare regular reports on the status of the escrow account and provide these reports to the parties involved in the transaction
- Examine property titles, mortgages, and trust deed documents
- Prepare legal documents for the closure of the sale
- Complete closing by recording and filing documents, preparing, and distributing final closing statements and title
Requirements
- 2-4 years of escrow-related experience
- Experience directly handling escrow transactions
- Openness to new technology and proprietary programs; adjusts easily to new workflow
- Passion for helping customers while maintaining a professional and positive attitude
- Excellent verbal and written communication with both internal and external customers; comfortable using various types of communication to meet customer needs
- Problem solver with strong organizational skills, detail-oriented, and knowledgeable in navigating internal and external resources to resolve issues
- Thrives in contributing to a team working together to deliver beyond customer expectations
- Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
- Valid Licensing/Certification as required by applicable state
- High school diploma or equivalent
Qualifications
- Passionate about helping customers while maintaining a professional and positive attitude
- Strong organizational skills and attention to detail
- Ability to multi-task and work effectively in a team environment
- Effective communication skills, both verbal and written
- Ability to handle multiple tasks simultaneously
- Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
- Valid Licensing/Certification as required by applicable state
- High school diploma or equivalent
Skills
- Exceptional decision-making skills
- Strong communication skills
- Multi-tasking abilities
- Handling customer service inquiries
- Managing funds and disbursement
- Preparing legal documents
- Completing closing processes
Benefits
- Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave
- Employee stock purchase plan
- Equal opportunity employer