Escrow Manager - Remote

Responsibilities

• Manage, coach, counsel, and develop assigned staff in the assigned escrow division(s).
• Oversee vendor(s), which include monitoring scorecards, performance, and conducting quality control audits.
• Ensure compliance with property tax, mortgage insurance, loss draft, and property insurance regulatory requirements.
• Oversee assigned divisions of Escrow’s workflow to ensure adherence with service level requirements.
• Establish goals, specific to each division, and monitor progress.
• Identify training needs, develop and facilitate training sessions.
• Manage and assist in escalation resolution for client and customer requests, including root cause analysis.
• Develop and implement improvements that drive quality, efficiency and profitability.
• Maintain a working knowledge of mortgage loan servicing job functions.
• Communicate with investors, insurers, vendors, and/or business partners.
• Monitor key performance indicators and ensure they are met by specialists and division leadership.
• Keep management informed on project progress, policies/procedures, vendor and specialist performance levels.

Qualifications

• A High School Diploma or equivalent.
• 8+ years of escrow servicing experience in mortgage loan servicing.
• 5+ years of managerial or supervisory experience (preferred escrow mortgage servicing experience).
• Advanced knowledge of state/federal laws and regulations applicable to mortgage and consumer lending.
• Advanced knowledge of ICE/MSP (f/k/a BKFS) required.
• Considerable knowledge of SQL, PowerBI and Microsoft Office applications (Excel, Outlook, Word, PowerPoint, etc.).
• Ability to motivate, mentor, train/coach, evaluate performance, and lead multifunctional staff in a fast-paced environment.
• Ability to compile, analyze, and explain performance data and trends.
• Ability to read, interpret, and analyze accounts/records of a complex and detailed nature.
• Ability to manage time and priorities wisely.
• Ability to grasp concepts quickly, make sound decisions, and resolve issues.
• Ability to work in a high-volume and time-sensitive environment.
• Ability to work independently and effectively meet deadlines.
• Ability to collaborate with peers in a team environment.
• Ability to communicate effectively in writing, in person, and by telephone.
• Ability to maintain strict confidentiality.

Total Rewards

Total Rewards Package includes:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance.
• Time Off: Paid holidays, vacation, and sick leave.
• Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans.
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being.
• Employee Recognition: Programs that celebrate achievements and milestones.
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Pay

Compensation Range: $64,800 - $121,500 annually.

Schedule

Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.