Escrow Assistant (In Office)

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances, and equity loans. Since 1889, First American has held an unwavering belief in its people, fostering an environment where all feel welcome, supported, and empowered to innovate and reach their full potential.

About the role

We are seeking an Escrow Assistant to join our growing team in Tucson, AZ. This role plays a key role in helping make the dream of homeownership a reality by assisting in the escrow process, communicating with customers, and ensuring a phenomenal customer experience.

Responsibilities

• Assist in the escrow process, such as opening orders, inputting closing statement information, preparing documents for closing, and handling the complete disbursement and follow-up
• Communicate regularly with customers during the escrow process flow
• Interpret various agreements as they relate to escrow closings
• Work with a variety of technologies to enable escrow transactions, assisting customers to ensure a phenomenal customer experience

Requirements

• Passion for helping customers while maintaining a professional and positive attitude
• Excellent verbal and written communication with both our internal teams and external customers
• Problem solver with strong organizational skills, is detail oriented, a natural curiosity with an eagerness to learn
• Thrive in contributing to a team working together to deliver beyond customer expectations
• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
• High school diploma or equivalent
• 2+ years of escrow-related experience preferred

Qualifications

• High school diploma or equivalent
• 2+ years of escrow-related experience preferred

Skills

• Strong organizational and attention to detail skills
• Ability to communicate effectively with both internal and external customers
• Proficiency in MS Office suite
• Adaptability to new software applications and technologies

Benefits

• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave
• Employee stock purchase plan

Pay

The pay range for this position is $18.46 - $24.63 hourly. The actual pay offered will depend on a number of factors including job-related knowledge, skills, experience, business requirements, and geographic location.