Escrow Assistant (in office)

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

About the role

This is an in-office position located at 10100 East US 36, Stes D and C, Avon, IN. We are looking to add an Escrow Assistant to our growing team. In this role you will work in a dynamic, fast-paced setting supporting our Escrow team in a variety of ways including customer support and administrative duties. This position plays a key role in making the dream of home ownership a reality.

Responsibilities

• Assist in the escrow process, such as opening orders, reading title commitments, and taking necessary steps to clear title
• Communicate regularly with customers during the escrow process flow
• Interpret various agreements as they relate to escrow closings
• Work with a variety of technologies to enable escrow transactions, assisting customers to ensure a phenomenal customer experience

Requirements

• Passion for helping customers while maintaining a professional and positive attitude
• Excellent verbal and written communication with both our internal teams and external customers
• Problem solver with strong organizational skills, is detail oriented, a natural curiosity with an eagerness to learn
• Thrive in contributing to a team working together to deliver beyond customer expectations
• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
• High school diploma or equivalent
• 2+ years escrow-related experience preferred

Qualifications

• High school diploma or equivalent
• 2+ years escrow-related experience preferred

Skills

• Strong organizational skills
• Detail-oriented
• Ability to solve problems
• Excellent verbal and written communication
• Knowledge of MS Office suite
• Ability to quickly adapt to new software applications and technologies

Benefits

• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave
• Employee stock purchase plan

Pay

The pay range for this position is $18.46 - $24.63 hourly. The actual compensation offered will depend on a number of factors including job-related knowledge, skills, experience, business requirements and geographic location.