Escrow Assistant - in office

About Us

First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances, and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people, fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years, as well as awards for being a best place to work for women, diversity, and LGBTQ+ employees.

About the Role

Join our Medford, OR branch as an in-office Escrow Assistant (5 days a week) and apply your administrative, support, and interpersonal skills to support our Escrow team. This role plays a key part in making the dream of home ownership a reality by working in a dynamic, fast-paced setting and delivering exceptional customer experiences.

Responsibilities

• Assist in the escrow process, including opening orders, inputting closing statement information, preparing documents for closing, handling complete disbursement, and follow-up.
• Communicate regularly with customers during the escrow process flow.
• Interpret various agreements as they relate to escrow closings.
• Work with a variety of technologies to enable escrow transactions and assist customers to ensure a phenomenal customer experience.

Requirements

• Passion for helping customers while maintaining a professional and positive attitude.
• Excellent verbal and written communication with both internal teams and external customers.
• Strong problem-solving skills, organizational abilities, attention to detail, and eagerness to learn.
• Ability to thrive in a team environment and contribute to delivering beyond customer expectations.
• Proficiency in MS Office suite and ability to quickly adapt to new software applications and technologies.
• High school diploma or equivalent.
• 2+ years of escrow-related experience preferred.

Pay

$18.46 - $24.63 hourly. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on job-related knowledge, skills, experience, business requirements, and geographic location.

Benefits

• Comprehensive benefits package including medical, dental, and vision.
• 401k retirement plan.
• Paid time off (PTO) and paid sick leave.
• Employee stock purchase plan.

First American embraces individuality and supports an inclusive workplace for all employees. We offer a culture where you are encouraged to bring your entire, unique self to work.