Escrow Assistant (in office)
About Us
First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances, and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people, fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years.
About the Role
Enable your administrative, support, and interpersonal skills to contribute to a team leading the industry in transforming how residential real estate transactions are completed. This position plays a key role in making the dream of home ownership a reality by supporting our Escrow team in a dynamic, fast-paced setting.
Responsibilities
- Assist in the escrow process, such as opening orders, inputting closing statement information, preparing documents for closing, handling the complete disbursement, and follow-up
- Communicate regularly with customers during the escrow process flow
- Interpret various agreements as they relate to escrow closings
- Work with a variety of technologies to enable escrow transactions and assist customers to ensure a phenomenal customer experience
Requirements
- Passion for helping customers while maintaining a professional and positive attitude
- Excellent verbal and written communication with both internal teams and external customers
- Strong problem-solving skills, organizational abilities, attention to detail, and eagerness to learn
- Thrives in contributing to a team working together to deliver beyond customer expectations
- Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
- High school diploma or equivalent
- 2+ years of escrow-related experience preferred
Pay
Pay Range: $18.46 - $24.63 hourly. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on job-related knowledge, skills, experience, business requirements, and geographic location.
Benefits
First American offers a comprehensive benefits package based on eligibility, including:
- Medical, dental, and vision coverage
- 401k retirement plan
- PTO and paid sick leave
- Employee stock purchase plan
We embrace and support individuality, fostering an authentic and inclusive workplace for all employees.