Escrow Assistant (in office)

First American’s Direct division provides comprehensive title‑insurance protection and professional settlement services for real‑estate purchases, refinances, and equity loans. Since 1889, First American (NYSE: FAF) has believed in its people, earning recognition such as eleven consecutive years on the Fortune 100 Best Companies to Work For® list and numerous awards for diversity, women, and LGBTQ+ inclusion.

What We Do

We enable you to apply your administrative, support, and interpersonal skills to your team and our customers as we lead the industry in transforming how residential real‑estate transactions are completed. We value a culture of energetic people who love the details and thrive on delivering exceptional customer experiences.

Responsibilities

• Assist in the escrow process, including opening orders, reading title commitments, and taking necessary steps to clear title.
• Communicate regularly with customers throughout the escrow workflow.
• Interpret various agreements as they relate to escrow closings.
• Work with a variety of technologies to enable escrow transactions and ensure a phenomenal customer experience.

Qualifications

• Passion for helping customers while maintaining a professional, positive attitude.
• Excellent verbal and written communication with internal teams and external customers.
• Problem‑solver with strong organizational skills, detail‑oriented, naturally curious, and eager to learn.
• Team‑oriented mindset focused on exceeding customer expectations.
• Proficiency with the Microsoft Office suite and ability to quickly adapt to new software applications and technologies.
• High school diploma or equivalent.
• 2 + years escrow‑related experience preferred.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) retirement plan.
• Paid time off and paid sick leave.
• Employee stock purchase plan.
• Inclusive, People‑First culture that embraces individuality and supports a diverse workforce.

Pay

Pay Range: $18.46 – $24.63 hourly (estimate of base pay at time of posting; actual pay may vary based on knowledge, skills, experience, business needs, and location).

Location: In‑office position at 300 N. Broadway, Ste 3B, Green Bay, WI.