Escrow Assistant

About Us

First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances, and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people, fostering an inclusive, people-first culture where all employees feel welcome, supported, and empowered to innovate and reach their full potential. Our culture has earned numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years, as well as awards for being a best place to work for women, diversity, and LGBTQ+ employees.

About the Role

Join First American in Bakersfield, CA as an Escrow Assistant and put your administrative, support, and interpersonal skills to work in a dynamic, fast-paced environment. This role provides critical administrative and customer support to our Escrow team, playing a key part in helping make the dream of homeownership a reality. We’re seeking a detail-oriented professional with a passion for customer service and a drive to grow within our organization.

Responsibilities

• Assist in the escrow process, including opening orders, inputting closing statement information, preparing documents for closing, handling complete disbursement, and follow-up.
• Communicate regularly with customers during the escrow process flow.
• Interpret various agreements as they relate to escrow closings.
• Work with a variety of technologies to enable escrow transactions and assist customers to ensure a phenomenal customer experience.

Requirements

• Passion for helping customers while maintaining a professional and positive attitude.
• Excellent verbal and written communication skills with both internal teams and external customers.
• Strong organizational skills, attention to detail, and a problem-solving mindset.
• Natural curiosity and eagerness to learn.
• Ability to thrive in a team environment and contribute to delivering beyond customer expectations.
• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies.
• High school diploma or equivalent.
• 2+ years of escrow-related experience preferred, but we will train candidates with the right passion and attitude.

Pay

Pay Range: $20.31 - $27.09 hourly. This range is a reasonable estimate of the base pay at the time of posting. Pay is based on job-related knowledge, skills, experience, business requirements, and geographic location.

Benefits

First American offers a comprehensive benefits package based on eligibility, including:

• Medical, dental, and vision coverage.
• 401k retirement plan.
• Paid time off (PTO) and paid sick leave.
• Employee stock purchase plan.

We embrace and support individuality, fostering an authentic and inclusive workplace where all employees are encouraged to bring their unique selves to work.