Escrow Assistant

About the role

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Escrow Assistant | Cody, Wyoming We’re looking for an Escrow Assistant to join our Cody team supporting an outstanding Escrow Officer and working alongside a fun, welcoming team. You’ll provide customer service and administrative support throughout the escrow closing process, primarily for residential transactions. Bring your expertise and attention to detail to a collaborative environment where teammates support one another and take pride in delivering a great customer experience.

Responsibilities

• Perform a broad range of administrative support duties requiring strong knowledge of escrow policies, practices, and procedures.
• Prepare closing and settlement statements and other documents for a variety of transactions, including wraps, assignments, and mobile home transactions.
• Create and maintain files, records, and reports while monitoring and tracking transaction workflow.
• Independently respond to inquiries, gather information, and resolve issues related to escrow transactions.
• Communicate relevant information and updates to customers, Escrow Officers, and other responsible parties.
• Provide training and guidance to less experienced team members, as needed.
• Assist Escrow Officers with business development and customer service activities, as needed.

Requirements

Knowledge, Skills, and Technology

• Strong customer service, problem-solving, and organizational skills.
• Excellent verbal and written communication