Escrow Assistant

About the role

We are seeking a highly motivated and proactive Escrow Assistant to support Best Homes Title Agency and BHT Commercial Title & Escrow Services in maintaining our current clientele and driving business growth. Best Homes Title Agency is an industry-leading title and settlement services business headquartered in Farmington Hills, with locations throughout Michigan and Illinois. We handle title and escrow matters across the Midwest and are licensed to transact business in 13 states. With over 15 years of service, we are known for innovation, security, and technology, supporting customers from simple retail transactions to complex commercial matters.

Responsibilities

• Process title commitments, clear Schedule C requirements, review tax certificates, and verify HOA fees.
• Prepare escrow instructions, organize closing packages, and assist with pre-processing tasks.
• Monitor file statuses and work cross-functionally with Title and Escrow departments to ensure timely processing.
• Serve as the first point of contact for clients, agents, and lenders via phone, email, and in-person interactions.
• Demonstrate strong professionalism and communication by contacting clients to retrieve missing data, resolve order discrepancies, or request additional documentation.
• Provide exceptional customer service to clients and internal staff members.
• Complete all other administrative duties as assigned by Supervisor(s).

Requirements

• High school diploma or equivalent required; Associate's degree or higher preferred.
• 1+ years of Title Insurance industry experience required; 2-3+ years preferred.
• Experience working with Resware, Qualia, or other industry software preferred.
• Ability to navigate multiple internal systems and demonstrate strong computer skills is required.
• Ability to serve as a role model by maintaining high-quality customer service standards.

Benefits

• Competitive pay rates.
• Paid time off (PTO) + paid holidays.
• Medical (Blue-Cross Blue-Shield & Blue Care Network) insurance options.
• Health Savings Account (HSA).
• Vision and Dental insurance options.
• 401(k)/Roth retirement plans with employer match.
• Company-paid disability and life insurance.
• Paid Maternity/Paternity leave benefits.
• Company-organized volunteer opportunities.
• Commitment to providing work-life balance.
• Team bonding events, gift raffles, annual holiday party, and more.

Schedule

This is a full-time, in-office position, Monday - Friday, 8:30 a.m. - 5 p.m., with an average of 40 hours per week. Overtime hours may become available and required based on business needs.