Escalations Representative
Collabera · Roanoke, VA · Yesterday
OTHR$20–$23/hrFull-time
Position Details
Industry: Banking/Financial Services
Job Duration: 12 months (Possible Extension/Conversion)
Location: Roanoke, VA 24019 (Hybrid post-training - 1 week from the Office, 1 week from Home)
Pay Range: $20/hr - $23/hr
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term disability insurance
- Short-term disability insurance
- Paid parking/public transportation
- (Paid time off, paid sick and safe time, paid vacation time, paid parental leave, paid holidays annually - AS Applicable)
Project Scope
Credit Card Rewards are currently serviced by an external, third-party vendor. An existing Credit Card Customer Service call center will be expanded to include the servicing of Credit Card Rewards. The queue currently services the following products:
- General Purpose Credit Cards
- Small Business Credit Cards
- Personal Lines of Credit
- Personal Loans
- Retail Services
The queue currently services the following call types across all product types:
- Handle escalations from frontline call center agents.
- Assistance requests from frontline call center agents.
- Remediation servicing requests direct from customers.
- Rewards servicing requests direct from customers.