Escalations Representative 2

Key Responsibilities

• Investigate and resolve escalated customer complaints.
• Review complaints for compliance and risk indicators.
• Perform complex administrative and customer support tasks.
• Communicate with customers and internal partners to identify solutions.
• Maintain accurate records and meet required timelines.
• Provide feedback on process improvements and support team operations.

Qualifications

• 3+ years of experience in Customer Service, Financial Services, Underwriting, Quality Assurance, or a related field.
• Strong verbal and written communication skills, including the ability to de-escalate challenging customer situations.
• Ability to manage multiple cases, meet deadlines, and follow established policies and procedures.
• Strong computer and technology skills with the ability to navigate multiple systems.

Dexian, LLC is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.