Escalations Representative 2 - Contingent

Key Responsibilities

• Answer calls from customers who want to file complaints about financial products and services
• Gather and document all relevant information accurately
• Register complaints in the case management system
• Rout complaints to the appropriate internal team for further investigation and resolution
• Review complaints for regulatory and compliance requirements
• Maintain accurate documentation while following company policies
• Provide professional and empathetic customer service throughout each interaction

Qualifications

• 3+ years of experience in Customer Service, Financial Services, Underwriting, Quality Assurance, or a related field
• Strong communication and active listening skills
• Excellent attention to detail and documentation skills
• Ability to handle sensitive customer conversations professionally
• Experience with complaint intake, case management, or escalations is a plus

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.