Escalation Analyst

About the role

We are seeking to add a skilled Escalations Analyst to our Regulatory & Compliance team. This role involves resolving up to 15 tickets/cases daily, primarily through Salesforce or the CFPB portal. Cases are distributed to each analyst’s queue.

Responsibilities

• Takes a look at disputes and ensures consumers provide sufficient details. Contacts consumers to gather additional information if needed.
• Processes cases once all information is received or escalates to the legal team for further review.
• Initiates disputes and drafts a detailed timeline and response for compliance approval.
• Reviews complaints and determines whether disputes should be handled internally or sent to external parties like Fair Information Practice (FIP), Credit Bureau, or internal colleagues.
• Utilizes databases (MBSI, Salesforce) to enter disputes and PII and ensures timely completion of disputes meeting or exceeding the SLA set by FCRA.
• Manages reports for accuracy and makes final decisions on which reports are sent to consumers.
• Adheres to strict guidelines and Standard Operating Procedures (SOP) regarding various disputes.

Requirements

This is an intermediate-level contract position based in Alpharetta, GA. The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plans, or programs.

Benefits

• Medical, dental, and vision coverage
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan with pre-tax and Roth options
• Life insurance (voluntary)
• Short and long-term disability coverage
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave (PTO, vacation, sick leave)
• Workplace type: Hybrid position in Alpharetta, GA

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr. Benefits are subject to change and may be subject to specific elections, plans, or programs. If eligible, the benefits available for this temporary role may include the following:

About TEKsystems

We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia, who partner with us for our scale, full-stack capabilities, and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.