eSales - W.I. Simonson Mercedes Benz

At W.I. Simonson, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are committed to your success and invested in your future.

Pay

On-Target Earnings (OTE): $8,000 - $14,000 / month (base pay plus commission, based on performance). Wages include base hourly compensation of $18.00.

Benefits

• Medical, dental, and vision insurance
• HSA (Health Savings Account)
• 401k retirement plan
• Paid time off (PTO)
• Special benefits for purchasing or leasing a car
• Personal Automotive Concierge Service
• Low industry turnover and award-winning training (Training Magazine Top 125, Brandon Hall Awards)
• Commitment to internal development and promotions
• Peer-to-peer teamwork and recognition

About the Role

The eSales Agent is responsible for engaging with customers who contact the dealership with the interest of purchasing a new and/or pre-owned vehicle. The ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with customers.

This position uses lead management tools and CRM software to manage the initial guest engagement process. The eSales Agent will be trained to understand all products and services offered at the dealership, including current inventory, finance, and incentive programs. Continuous training is provided in customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent reports to the Traffic Manager (if applicable) or Sales Manager. Compensation is tied to appointment and sales performance.

Responsibilities

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address questions and needs
• Facilitate providing guests with price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow-up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs

Requirements

• Minimum 1 year of call center or sales-focused experience
• Able to set priorities, multitask, and achieve goals
• Ability to perform in a fast-paced environment
• Ability to work on a team
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Strong organizational and time management skills
• Must be adaptable to change
• Proficient using a computer
• Evening and weekend schedule availability required

Schedule

Evening and weekend availability required.