eSales - W.I. Simonson
At W.I. Simonson, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are committed to your success and invested in your future.
About the role
The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with customers. This position uses lead management tools and CRM software to manage the initial guest engagement process.
You will be trained to understand all products and services offered at the dealership, along with current inventory, finance, and incentive programs. Continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships is provided. The eSales Agent will report to the Traffic Manager or Sales Manager. Compensation is tied to appointment and sales performance.
Responsibilities
- Answer inbound phone calls, internet inquiries, and chats
- Provide guests with timely, relevant responses to address customer questions and needs
- Facilitate providing guests price and purchasing information
- Provide payment options and quotes
- Generate sales and acquisition appointments
- Manage organizers to stay up to date with follow-up of all active guests
- Adhere to specific outreach cadence required for new inquiries
- Maintain a thorough understanding of KPIs
Requirements
- Minimum 1 year of call center or sales-focused experience
- Able to set priorities, multi-task, and achieve goals
- Ability to perform in a fast-paced environment
- Ability to work on a team
- Exceptional communication skills, both written and verbal
- Highly proficient in verbal phone skills
- Ability to establish and maintain strong internal and external relationships
- Strong organizational and time management skills
- Must be adaptable to change
- Proficient using a computer
- Evening and weekend schedule availability required
Pay
Base hourly compensation of $18.00 per hour plus commission.