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Jobs · Customer Service · California

eSales Agent - Mercedes Benz of Calabasas

Sonic Automotive · Calabasas, CA · 2 mo ago
On-siteCustomer Service$60k–$120k/yrFull-time

Mercedes Benz of Calabasas is one of the fastest growing brands within the automotive industry, building a business based on doing things the right way—treating guests with respect, taking pride in work, and offering employees opportunities to grow.

About the role

The eSales Agent engages with customers contacting the dealership to purchase new and/or pre-owned vehicles. The goal is to generate sales appointments and drive customers to the dealership by handling internet inquiries, phone calls, and chats while delivering a premium customer experience. This position uses lead management tools and CRM software to manage initial guest engagement and requires a thorough understanding of dealership products, services, inventory, finance, and incentive programs. Continuous training in customer service, sales tactics, and relationship development is provided. The eSales Agent reports to the Traffic Manager or Sales Manager, with compensation tied to appointment and sales performance.

Responsibilities

  • Answer inbound phone calls, internet inquiries, and chats
  • Provide timely, relevant responses to address customer questions and needs
  • Facilitate price and purchasing information for guests
  • Provide payment options and quotes
  • Generate sales and acquisition appointments
  • Manage organizers to stay up to date with follow-up of all active guests
  • Adhere to specific outreach cadence required for new inquiries
  • Maintain a thorough understanding of KPIs

Requirements

  • Minimum 1 year of call center or sales-focused experience (preferred)
  • Able to set priorities, multi-task, and achieve goals
  • Ability to perform in a fast-paced environment
  • Ability to work on a team
  • Exceptional communication skills, both written and verbal
  • Highly proficient in verbal phone skills
  • Strong organizational and time management skills
  • Adaptable to change
  • Proficient using a computer
  • Evening and weekend schedule availability required
  • Authorized to work in the USA
  • Valid Driver’s License and good driving record
  • Ability to pass pre-employment testing, including background checks, MVR, drug test, and credit report

Pay

Hourly pay: $17.00 plus commission. On-Target Earnings (OTE): $60,000 to $120,000 per year based on performance. Commission is based on the value or amount of closed sales, with no upper limit. Production bonuses may also be paid based on individual or team performance, ranging from $0.00 if benchmarks are not met, with no fixed upper limit.

Schedule

Full-time with Monday through Sunday availability required.

Benefits

  • Medical, Dental, and Vision coverage
  • HSA (Health Savings Account)
  • 401k retirement plan
  • Paid Time Off (PTO)
  • Low industry turnover and award-winning training (Training Magazine Top 125, Brandon Hall Awards)
  • Commitment to internal development and promotions
  • Peer-to-peer teamwork and recognition
  • Special benefits for purchasing or leasing a car
  • Personal Automotive Concierge Service

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