eSales Agent / Internet Sales - BMW of Denver Downtown

BMW of Denver Downtown is one of the fastest growing brands within the automotive industry, building a business based on doing things the right way—treating guests with respect, taking pride in work, and offering employees opportunities to grow.

Pay

Range in annual pay: $60,000 to $85,000 (hourly plus commission)

Benefits

• Medical, Dental, and Vision insurance
• HSA (Health Savings Account)
• 401k retirement plan
• Paid Time Off (PTO)
• Special benefits for purchasing or leasing a car
• Personal Automotive Concierge Service

Additional perks include award-winning training (Training Magazine Top 125 and Brandon Hall Awards), low industry turnover, peer-to-peer teamwork and recognition, and a commitment to internal development and promotions.

About the Role

The eSales Agent engages with customers contacting the dealership to purchase new or pre-owned vehicles. The role focuses on generating sales appointments and driving customers to the dealership by handling internet inquiries, phone calls, and chats. The agent delivers a premium customer experience through prompt, professional, and courteous responses while using lead management tools and CRM software.

This position requires training in dealership products, services, inventory, finance, and incentive programs, along with continuous training in customer service, sales tactics, overcoming objections, and relationship-building. Compensation is tied to appointment and sales performance.

Responsibilities

• Answer inbound phone calls, internet inquiries, and chats
• Provide timely, relevant responses to address customer questions and needs
• Share pricing, purchasing information, and payment options
• Generate sales and acquisition appointments
• Manage follow-up for all active guests using organizers
• Adhere to outreach cadence for new inquiries
• Maintain a thorough understanding of KPIs

Requirements

• Minimum 1 year of call center or sales-focused experience
• Ability to set priorities, multitask, and achieve goals
• Ability to perform in a fast-paced environment
• Strong teamwork skills
• Exceptional written and verbal communication skills
• Highly proficient in verbal phone skills
• Strong organizational and time management skills
• Adaptability to change
• Computer proficiency
• Evening and weekend availability
• Valid Driver’s License and good driving record
• Authorization to work in the USA

All applicants must pass pre-employment testing, including background checks, MVR, drug test, and credit report.

Schedule

• Full-time
• Monday through Saturday availability required
• Sundays off