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eSales Agent / Internet Sales - BMW of Denver Downtown

Momentum BMW · Denver, CO · 3 wk ago
SalesFull-time

About the role

The eSales Agent engages with customers contacting the dealership to purchase new and/or pre-owned vehicles. The goal is to generate sales appointments and drive customers to the dealership by handling internet inquiries, phone calls, and chats while delivering a premium customer experience.

This position uses lead management tools and CRM software to manage initial guest engagement, with responsibilities including prompt, professional, and accurate responses to customer inquiries. The agent will be trained on all dealership products, services, inventory, finance, and incentive programs, and will receive continuous training in customer service, sales tactics, overcoming objections, and relationship development.

Compensation is tied to appointment and sales performance.

Responsibilities

  • Answer inbound phone calls, internet inquiries, and chats
  • Provide timely, relevant responses to address customer questions and needs
  • Facilitate price and purchasing information for guests
  • Provide payment options and quotes
  • Generate sales and acquisition appointments
  • Manage organizers to stay up to date with follow-up of all active guests
  • Adhere to specific outreach cadence required for new inquiries
  • Maintain a thorough understanding of KPIs

Requirements

  • Minimum 1 year of call center or sales-focused experience
  • Ability to set priorities, multi-task, and achieve goals
  • Ability to perform in a fast-paced environment
  • Ability to work on a team
  • Exceptional communication skills, both written and verbal
  • Highly proficient in verbal phone skills
  • Strong organizational and time management skills
  • Adaptability to change
  • Proficient using a computer
  • Evening and weekend schedule availability
  • Authorized to work in the USA
  • Valid Driver’s License and good driving record
  • Ability to pass pre-employment testing (background checks, MVR, drug test, credit report, and valid driver license)

Pay

$60,000 to $85,000 hourly plus commission, with compensation tied to meeting and exceeding goals.

Schedule

  • Full Time
  • Monday through Saturday availability
  • Sundays off

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