E-Sales Agent / Internet Sales - BMW of Denver Downtown
The E‑Sales Agent / Internet Sales is responsible for engaging with customers who contact the dealership about purchasing new and/or pre‑owned vehicles. The role’s ultimate goal is to generate sales appointments and drive customers to the dealership by handling internet inquiries and phone calls, establishing contact, and delivering a premium customer experience. The agent uses lead‑management tools and CRM software, receives continuous training on products, services, inventory, finance, and incentive programs, and reports to the Traffic Manager or Sales Manager.
Responsibilities
- Answer inbound phone calls, internet inquiries, and chats.
- Provide guests with timely, relevant responses to address customer questions and needs.
- Facilitate providing guests price and purchasing information.
- Provide payment options and quotes.
- Generate sales and acquisition appointments.
- Manage organizers to stay up to date with follow‑up of all active guests.
- Adhere to specific outreach cadence required for new inquiries.
- Maintain a thorough understanding of key performance indicators (KPIs).
Requirements
- Minimum 1 year call‑center or sales‑focused experience.
- Ability to set priorities, multitask, and achieve goals.
- Ability to perform in a fast‑paced environment and work on a team.
- Exceptional written and verbal communication skills.
- Highly proficient verbal phone skills.
- Ability to establish and maintain strong internal and external relationships.
- Strong organizational and time‑management skills.
- Adaptability to change.
- Proficiency with computers.
- Evening and weekend schedule availability required.
- Authorization to work in the USA.
- Valid driver’s license with a good driving record.
- Ability to pass pre‑employment testing, including background checks, motor‑vehicle record, drug test, credit report, and driver’s license verification.
Compensation
$60,000 to $85,000 hourly plus commission. Compensation is tied to appointment and sales performance.
Schedule
Full‑time position with Monday through Saturday availability; Sundays off. Evening and weekend schedule availability required.