ervices Data Operations Analyst / Manager

Key Responsibilities

• Drive data governance, stewardship, metadata, and data quality initiatives for patient-facing platforms.
• Develop and maintain data governance policies, standards, and documentation.
• Manage Critical Data Elements (CDEs), data catalog, business glossary, and governance metrics.
• Collaborate with Patient Services, IT, business stakeholders, and platform vendors.
• Support governance reporting, presentations, process improvements, and ad hoc data analysis.
• Ensure compliance with healthcare data privacy and regulatory requirements.

Required Skills

• 5+ years of experience in Data Governance, Data Stewardship, or Data Quality.
• Experience with healthcare/pharmaceutical patient data and patient-facing platforms (CRM, case management, patient support systems).
• Strong understanding of data privacy and compliance (HIPAA/regulated environments preferred).
• Hands-on experience with SQL, Excel, Power BI/Tableau, and governance tools such as Collibra, Alation, or Informatica.
• Excellent stakeholder management, communication, and project coordination skills.