ERS-Business Administrator - Shreveport

About the role

Responsible for administrative support of field service center operations. Helps develop standard operating procedures in support of service centers. In addition to training, creating, and updating new processes, this Senior Business Administrator will also be responsible for ERS National Accounts. Partnering with administrators in multiple locations to review specifics around best practices related to business operations and client interactions. Analyze work standards and communicate with leadership on improvements across the business.

Responsibilities

• Confirm that customer order entry information is correct, assign project cost estimates and process Order Acknowledgment letters.
• Cover specific contract requirement needs, as required.
• Review client and project data records to ensure completeness, accuracy, and timeliness.
• Summarize cost data in preparation of client billing.
• Issue client billing for the service center/region.
• Maintain contact with customers and outside vendors to assist in resolving local collection and payables issues.
• Review project status weekly.
• Analyze financial and other business data to develop recommendations to management.
• Consult with operational management to identify and provide business data needed to meet operational objectives, improve business procedures, resolve problems, and improve reporting.
• Identify and implement cost-saving initiatives.
• Oversee all aspects associated with the projects, such as: open project database, issuing purchase orders, entering project related expenses into the system, and ensure project reports are completed in a timely manner and sent to the client upon project completion.
• May include Intermediate-level Network Administrator responsibilities, such as user set-ups, backup restorations, upgrades, and troubleshooting computer hardware/software problems.

Qualifications

• Two-year associates degree in business, accounting, or equivalent experience required.
• Minimum of three years of experience in service center administration, invoicing, and high value client interaction.
• Highly proficient in Oracle and the Microsoft Office Suite.
• Experience in accounting practices such as payables and receivables.
• Effective and professional communication with clients and employees.

Competencies

• Action Oriented– Enjoys hard work; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise.
• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; Gets first-hand customer information and uses it for improvements in products and services; Acts with customers in mind; Establishes and maintains effective relationships with customers and gains their trust and respect.
• Priority Setting - Spends his/her time and the time of others on what is important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
• Organizing – Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
• Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at first answers.
• Time Management – Uses his/her time effectively and efficiently; sets priorities; values time; separates the critical few from the trivial many and concentrates his/her efforts accordingly.

About Vertiv

Ventiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Ventiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Ventiv employs around 34,000 people and does business in more than 130 countries. Visit Ventiv.com to learn more.