ERS - Area Manager - Dallas, TX

About the Role

Provide business, managerial, and technical direction to the Service Center. When local Operation Supervisors are not part of the management structure, provide general supervision for Field Engineers and Technicians and schedule workflow. Serve as customer contact and liaison. Keep track of job progress and financial details.

Responsibilities

• Responsible for the sales, profit, and quality of the area operation.
• Review and sign contracts consistent with Limits of Authority.
• Work with the Region Director, Regional Sales Manager, and Marketing Services to promote new business.
• Develop Area Profit Plan using local committee and periodically review plan to ensure that Service Center work is on track.
• Hold periodic regular management committee meetings to promote effective communication and review business progress.
• Work with staff to develop weekly invoicing and monthly Status Reports.
• Review and audit field jobs.
• Responsible for the general supervision, safety, and technical training of Field Engineers and Technicians.
• Perform employee performance reviews and recommend appropriate salary changes.
• Coordinate technical training for field personnel and assist with career development.
• Review and recommend field technical procedures and procedure changes.
• Interview job applicants.
• Develop and review proposals, and review reports of field engineers.

Supervisory Responsibilities

Supervise 1+ Operations Supervisor and/or Supervising Engineer.

Competencies

• Action Oriented – Enjoys hard work; is action oriented and full of energy for challenging tasks; seizes opportunities with minimal planning.
• Building Effective Teams – Creates strong morale and spirit; shares wins and successes; fosters open dialogue; empowers team members.
• Customer Focus – Dedicated to meeting expectations of internal and external customers; gathers first-hand customer information for improvements.
• Drive for Results – Consistently exceeds goals; bottom-line oriented; pushes self and others for results.
• Directing Others – Establishes clear directions; sets stretching objectives; distributes workload effectively; maintains two-way dialogue.
• Organizing – Marshals resources effectively; orchestrates multiple activities; uses resources efficiently; arranges information and files usefully.

Qualifications

• Graduate Engineer (BSEE or BSME) with no experience or graduate of applicable Electrical Technical School or Military equivalent with same or similar work experience in the Industrial Service Industry.
• High degree of communication, supervisory, organizational, and management skills.
• Effective written and verbal communication with clients, peers, subordinates, and management.
• Strong computer skills, including Microsoft Word, internet research, and operation of computer-controlled test equipment.
• Willingness to travel overnight to cover field region and attend company meetings.
• Valid Driver’s License.

Physical Requirements

• Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear, and smell.
• Frequently required to sit, climb, and balance.
• Specific vision abilities include close vision, distance vision, basic color differentiation, and the ability to adjust focus.
• Regularly lift and/or move up to 25 pounds; frequently lift and/or move 100-pound test sets.
• Willing to work flexible hours, weekends, holidays, and night work.

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics, and ongoing services to enable customers' vital applications to run continuously, perform optimally, and grow with their business needs. Vertiv solves challenges for data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling, and IT infrastructure solutions and services. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries.

Core Principles & Behaviors

Core Principles: Safety | Integrity | Respect | Teamwork | Inclusion

Vertiv Behaviors:

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

Strategic Priorities: High-Performance Culture | Customer Focus | Operational Excellence | Innovation | Financial Strength