Errors & Omissions Supervisor (hybrid)

About the role

The successful candidate will manage a team of specialists handling litigated and non-litigated claims in E&O and EPLI lines. They will also participate in quality assurance to ensure claims handling accuracy.

Responsibilities

• Oversee and instruct the technical staff in all phases of work performed in the handling of litigated and non-litigated Errors and Omissions and EPLI claims.
• Conduct reviews and audits on claim files, approve reserves and payment in excess of technicians' authority.
• Participate in settlement conferences and trial reviews with the Manager and the Specialists.
• Maintain records and prepare performance reviews.
• Analyze and take corrective action in loss and expense control, assist in training programs and in handling claims of a complex nature.
• Prepare written and verbal reports as required.
• Determine proper procedure for the examining, investigating, reserving, settling or defending of E&O and EPLI claims, and organize and direct the examining force to carry out these procedures effectively and efficiently.
• Develop training curriculum as needed.
• Establish reserve control procedures to assure that reserves are current and reflect accurate loss and loss expenses.
• Investigate and take appropriate action concerning complaints from insurance departments, agents, insureds, and claimants and their attorneys.
• Set up intradepartmental work flow controls, and arrange the integration of work with other departments.
• Work directly with E&O agent customers as needed in providing claim related information and data.
• Provide support and assistance to E&O agency customers in the preparation of loss control / risk management data and seminars.
• Provide support to E&O risk management in the development of risk management / loss control tools, data, seminars, and educational material.
• May perform supervisory function and assume the duties of the Director in his/her absence.
• Performs other duties as assigned.
• Conforms with all corporate policies and procedures.

Requirements

• Bachelor's Degree preferred.
• 10+ years' claims experience demonstrating expertise in underlying coverages, broad background in litigated matters, and professional liability lines.
• Supervisory experience preferred.

Qualifications

Salary range: $123,000 - $165,000. The final salary to be paid and position within the internal salary range is reflective of the employee’s work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.

Benefits

• Career Advancement and Challenging Work Opportunities
• Comprehensive Benefits Plan including Medical and Prescription Drug Benefit, Dental Benefit, Vision Benefit, Life Insurance and Disability Benefits, 401(k) Profit Sharing and Investment Plan, Health Savings Account (HSA), Flexible Spending Accounts, Tuition Assistance, Training, and Professional Designations, Company-Paid Family Leave, Adoption/Surrogacy Assistance Benefit, Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance, Student Loan Refinancing Services, Care.com Membership with Back-up Care, Senior Solutions, Business Travel Accident Insurance, Matching Gifts program, Paid Volunteer Day, Employee Referral Award Program, Wellness programs, Personal insurance discount.

Pay

$123,000 - $165,000

Schedule

Hybrid role reporting to the Charlotte, NC; New Hartford, NY; or Woodbury, Long Island office.