ERP Tech Solutions Manager

Principal Essential Duties & Responsibilities

• Oversee the administration, configuration, and integration of ERP systems (e.g., SAP ECC and S/4 HANA with Rise, Oracle).
• Lead the architecture, performance and reliability of the organization’s ERP systems.
• Ensure system integrity, data security, and compliance with internal and external standards.
• Manage vendor relationships and contracts related to ERP and Database platforms.
• Develop and enforce ERP and database governance policies, procedures, and documentation standards.
• Provide leadership and mentorship to ERP support and database teams.
• Maintain system performance and user support metrics; implement improvements as needed.
• Cook up disaster recovery and business continuity planning for ERP and database systems.
• Stay current with ERP and database technology trends and recommend innovations.
• Implement and manage ERP and Database system across the enterprise.
• Monthly SLA metrics collection and review.
• Investigation, communication, and resolution of SLA’s compliance issues.
• Leadership of service-disruption events include root cause determination, customer(s) communication, and escalation to vendor and internal management teams.
• Development of the annual technology roadmap.
• Associate guidance, development, and supervision that includes structuring training and development plans to ensure growth and advancement.

Minimum Education and Experience

• Bachelor's degree in Information Systems, Computer Science, or related field.
• 8+ years of experience in ERP systems management, including 3+ years in a leadership role.
• Proven experience with SAP Basis and S/4 Hana with Rise environments or similar ERP platforms.
• Strong understanding of database administration (Hana, Oracle, SQL Server, Oracle, system architecture, and integration).

Preferred Education and Experience

• Azure Database administration.

Physical Requirements and Environmental Factors

• Position is mostly sedentary but may require occasional moving to other offices or buildings.
• May need to move light equipment or supplies from one place to another.
• May need to access files, supplies, and equipment.
• Work activity is in an office, open-partitioned, cubicle environment.

Salary Range

The salary range for this position is $115,000 - $173,000 per year, based on experience and qualifications with annual bonus available (variable depending on performance).

Benefits

• Medical/Rx
• 401(k) with employer match after 1 year
• Critical illness, accident insurance
• Dental
• Vision
• Life insurance
• Optional group life insurance
• Short-term and long-term disability protection
• Flexible spending accounts and paid time off

Location

This position may be based at our Corporate Office in Salisbury, MD. Relocation assistance is available for qualified candidates to support a smooth and successful transition.