ERP System and Security Analyst

The City of Philadelphia offers a vibrant work environment, comprehensive health care and benefits, and opportunities for growth and impact in a best-in-class city.

About the Role

The Office of Innovation and Technology (OIT) is the central IT agency for the City of Philadelphia, overseeing major information and communications technology initiatives. This role supports the Citywide OPAL ERP and DW/BI project, which aims to modernize core financial, grants, procurement, and supply chain business processes by replacing existing systems (FAMIS, ADPICS, ACIS, PHLContracts). The Enterprise Resource Planning (ERP) System Admin and Security Analyst will oversee day-to-day system and security configuration for the ERP system and associated third-party applications. This is a permanent exempt position transitioning to maintenance and support post-implementation.

Responsibilities

• Support the ERP platforms environment and security configuration during implementation.
• Support associated applications such as directory services and auditing tools.
• Maintain technical documentation of software, system, and security configurations.
• Collaborate with internal teams to understand and troubleshoot business processes.
• Work with OPAL project team members to identify, define, optimize, and document Cloud and Systems Administration workflows.
• Monitor modification of and use of cloud resources.
• Document the sequence and timeframes for executing upgrade activities.
• Assist in testing and training exercises as needed.
• Post-implementation: Support ERP technical issues and security access configuration for project members and enterprise-wide employees.
• Research and resolve production support break-fix and enhancement requests.
• Monitor ERP system and user configurations to comply with best practice protocols.
• Maintain ERP Systems Administration process optimization and common issues documentation.
• Participate in regression testing efforts.

Requirements

• Completion of a Bachelor's or Master’s degree in information systems, computer engineering, or a related field, or equivalent experience.
• 2–5 years of experience with ERP systems (Workday), workflows, and system security.
• Strong computing background in support/troubleshooting.
• Experience with implementing ERP and/or DW/BI solutions strongly preferred.

Skills

• Ability to keep data confidential.
• Strong problem-solving and analytic skills.
• Strong verbal and written communication skills, with the ability to create clear and concise user and project security documentation and procedures.
• Ability to work well with individuals at all levels within and outside the organization.
• Ability to work well under pressure and multitask in a fast-paced environment.
• Hands-on experience with ERP/BI development and integration technologies.
• Experience documenting business processes, writing functional specifications, creating test scripts, researching testing issues, and documenting user procedures.

Pay

Salary Range: $80,000–$90,000 (cannot exceed $90,000).

Benefits

• Comprehensive health coverage for employees and their eligible dependents.
• Wellness program with eligibility for discounted medical plans.
• Paid vacation, sick leave, and holidays.
• Generous retirement savings options.
• Public Service Loan Forgiveness program eligibility for student loan repayment.
• Free SEPTA public transportation for eligible employees (full-time, part-time, or provisional).
• Tuition discounts and scholarships (10%–40%) through partnerships with local colleges and universities, extending to spouses and dependents in some cases.

Additional Information

All applications must include a cover letter. The successful candidate must be a City of Philadelphia resident within six months of hire. Vaccinations are no longer required for new employees in non-medical, non-emergency, or non-patient-facing positions.