ERP System Analyst

About the role

Travel is required to support ERP implementations, upgrades, training, and business process initiatives at company locations. Travel averages 40–60% annually but may increase to 80% during ERP implementations, including multi-day trips (typically Monday–Thursday) to manufacturing facilities. The Systems Analyst serves as a key liaison between business users and the Information Technology team, supporting the effective use of the company's ERP system and related business applications.

Responsibilities

• Provide day-to-day functional support to ERP system users.
• Troubleshoot system issues and assist users in resolving process-related questions.
• Deliver training to new users and provide ongoing guidance on established procedures and best practices.
• Assist with maintaining user access and security permissions.
• Work with ERP vendors and internal IT staff to investigate and resolve system issues.
• Support ERP upgrades, testing activities, and system enhancements.
• Assist in identifying opportunities to improve business processes and system utilization.
• Monitor system transactions and data accuracy and communicate identified issues to appropriate stakeholders.
• Support efforts to standardize processes across company locations.
• Document business processes and recommend improvements when appropriate.
• Participate in continuous improvement projects related to business systems and operational efficiency.
• Assist in the creation and maintenance of reports and dashboards.
• Support the development and maintenance of user guides, training materials, and process documentation.
• Collaborate with IT team members on reporting and data analysis requests.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field.
• Two to three years of experience in a systems analyst, business analyst, ERP support, or related role.
• Experience supporting business applications or ERP systems.
• Basic knowledge of databases, reporting tools, and data analysis techniques.

Skills

• Understanding of business processes within manufacturing, distribution, or administrative environments.
• Experience with ERP systems and business software applications.
• Basic SQL, querying, reporting, or data analysis skills.
• Proficiency with Microsoft 365 applications, including Excel, Word, and PowerPoint.
• Ability to create and maintain process and training documentation.
• Strong interpersonal, communication, and customer support skills.

Preferred Qualifications

• Experience with EFI Radius Packaging Suite.
• Experience with Crystal Reports, QlikView, or other reporting and business intelligence tools.
• Exposure to project coordination or system implementation activities.
• Experience in a manufacturing or flexible packaging environment.