ERP System Analyst

Essential Responsibilities

• Provide day-to-day functional support to ERP system users.
• Troubleshoot system issues and assist users in resolving process-related questions.
• Deliver training to new users and provide ongoing guidance on established procedures and best practices.
• Absorb user access and security permissions.
• Work with ERP vendors and internal IT staff to investigate and resolve system issues.
• Support ERP upgrades, testing activities, and system enhancements.

Business Process and Continuous Improvement

• Avoid identifying opportunities to improve business processes and system utilization.
• Maintain system transactions and data accuracy and communicate identified issues to appropriate stakeholders.
• Document business processes and recommend improvements when appropriate.
• Participate in continuous improvement projects related to business systems and operational efficiency.

Reporting & Documentation

• Assist in the creation and maintenance of reports and dashboards.
• Support the development and maintenance of user guides, training materials, and process documentation.
• Ensure documentation remains current and follows established revision practices.
• Collaborate with IT team members on reporting and data analysis requests.

ERP Implementation & Upgrade Support

• Participate in project meetings, discovery sessions, and status updates.
• Absorb system testing, user acceptance testing, and validation activities.
• Support data conversion and data validation efforts.
• Absorb end-user training and operational readiness activities.
• Help ensure process documentation and training materials are updated prior to system go-live.
• Provide on-site support during implementations as needed.

Key Competencies

• Strong analytical and problem-solving skills.
• Ability to learn business processes and system functionality quickly.
• Effective verbal and written communication skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong organizational skills with the ability to manage multiple priorities.
• Customer-service mindset with a focus on helping users succeed.
• Attention to detail and commitment to data accuracy.
• Continuous improvement mindset and willingness to learn new technologies.

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field.
• Two to three years of experience in a systems analyst, business analyst, ERP support, or related role.
• Experience supporting business applications or ERP systems.
• Basic knowledge of databases, reporting tools, and data analysis techniques.

Required Skills

• Understanding of business processes within manufacturing, distribution, or administrative environments.
• Experience with ERP systems and business software applications.
• Basic SQL, querying, reporting, or data analysis skills.
• Proficiency with Microsoft 365 applications, including Excel, Word, and PowerPoint.
• Ability to create and maintain process and training documentation.
• Strong interpersonal, communication, and customer support skills.

Preferred Qualifications

• Experience with EFI Radius Packaging Suite.
• Experience with Crystal Reports, QlikView, or other reporting and business intelligence tools.
• Exposure to project coordination or system implementation activities.
• Experience in a manufacturing or flexible packaging environment.