ERP Support Specialist

This role is hosted by Emily Klopfenstein. Easy Apply is available.

About Us

Join a well-established, family-owned organization with nearly a century of industry leadership and a reputation for quality, innovation, and exceptional customer service. Employees are empowered to make meaningful contributions while working in a collaborative environment that values safety, integrity, continuous improvement, and long-term professional growth. The organization is committed to investing in its people, modern technology, and operational excellence to deliver outstanding results for customers around the world.

Why Join Us

• Nearly a century of industry leadership with a reputation for quality and innovation
• Family-owned organization that values integrity, collaboration, and continuous improvement
• Committed to employee growth, workplace safety, and operational excellence
• Empowering employees to make meaningful contributions that support customers worldwide

Responsibilities

ERP Support & Analysis

• Respond to and resolve ERP support tickets within D365 F&O and integrated ISV applications
• Troubleshoot issues, replicate scenarios, and identify root causes
• Serve as a functional, and when applicable, technical subject matter expert for D365 F&O Finance, Supply Chain, and integrated solutions
• Analyze business needs and recommend effective system solutions
• Conduct business process analysis and translate requirements into functional design documentation

Design, Configuration & Enhancements

• Configure D365 F&O according to business requirements and Microsoft best practices
• Coordinate with external developers and consultants to resolve system gaps and implement enhancements
• Support ERP implementation activities and continuous system improvements

Testing & Deployment

• Assist with User Acceptance Testing (UAT), including test planning, test case creation, defect tracking, and issue resolution
• Collaborate with internal stakeholders, consultants, and developers on integrations, customizations, and data migration activities

Training & Continuous Improvement

• Develop user documentation and deliver end-user training
• Identify trends and recommend process and system improvements that enhance efficiency and performance

Governance & Standards

• Partner with cross-functional teams to ensure changes comply with system governance, security standards, data integrity requirements, and established best practices

Requirements

Education & Experience

• Bachelor's degree in a related field preferred
• 1-2 years of relevant ERP support or business systems experience preferred
• Microsoft Dynamics 365 Finance and Supply Chain certifications preferred

Skills

Required Skills

• Experience supporting Microsoft Dynamics 365 Finance & Operations (D365 F&O)
• Strong analytical and problem-solving abilities
• Excellent communication and collaboration skills with cross-functional teams
• Ability to document issue resolutions and create end-user documentation
• Strong organizational and time management skills with the ability to prioritize multiple tasks
• Proficiency with Microsoft Office applications, including SharePoint, Visio, PowerPoint, Word, and Excel

Preferred Skills

• Experience with Sana or other eCommerce platforms
• Experience with sales tax solutions such as Avalara, CCH, or Vertex
• Knowledge of SQL and Microsoft Power Platform
• Experience with SQL Reporting Services (SSRS) or related Microsoft reporting technologies
• Willingness to continuously learn new ERP functionality, modules, and technical and functional capabilities

Pay

$70,000 - $85,000 per year