ERP Program Manager

What You'll Do

• Oversee the end-to-end flow of work across the D365 platform, from intake through to delivery and release
• Coordinate activities across IT, Finance stakeholders, and external D365 partner resources
• Maintain visibility of all active work through the agreed system of record (e.g., Planner)
• Ensure IT change management processes are followed for all system changes
• Coordinate release activities across IT and external partners to ensure controlled deployment into production
• Ensure readiness for changes, including alignment with business users, training needs, and communication requirements
• Ensure that changes are delivered in a way that minimizes disruption to business operations
• Work closely with the Business Analyst to ensure all work items are properly defined, scoped, and ready for delivery
• Maintain oversight of backlog health, ensuring items are progressing and appropriately prioritized
• Partner with Finance SMEs and stakeholders to ensure alignment between delivery activities and business priorities
• Support prioritization discussions by providing visibility of delivery capacity and progress
• Provide regular reporting on program status, including progress, risks, and key metrics
• Maintain clear and consistent communication across IT, Finance, and leadership stakeholders
• Support transparency of D365 activities, ensuring stakeholders have appropriate visibility of work and outcomes

WHO WE ARE

At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For over 120 years, we’ve served our members, not shareholders, so our growth supports innovation for the Club today and for the future.

Why You’ll Love Working at AAA Washington

• You’ll play an important role in bringing AAA Washington’s spirit of service and peace of mind to our membership
• Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal
• Aim for work-life balance across the organization
• Support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!

Essential Duties/Responsibilities

• Program Coordination and Delivery Oversight
• Operating Cadence and Governance
• Change Management and Release Coordination
• Backlog and Workflow Management
• Partner Coordination (External SI)
• Business Engagement and Alignment
• Reporting and Communication

Minimum Qualifications

• Experience managing complex system delivery or ERP programs
• Experience managing D365 Finance and Operations module is required
• Strong coordination and stakeholder management skills across business and IT
• Structured, process-oriented approach to delivery and governance
• Ability to operate across both technical and business environments without needing to be a technical specialist

Preferred Qualifications

• Program / Project Management certifications (e.g., PMP, PgMP)
• Agile or delivery certifications (e.g., PMI-ACP, Scrum, SAFe)
• Microsoft Dynamics 365 or Power Platform certifications aligned to core systems

Key Relationships

• ERP Product Owner – overall governance, prioritization, and roadmap
• Finance Business Stakeholders and SMEs – business process ownership and prioritization input
• Business Systems Analyst – detailed scoping and definition of work items
• D365 System Administrator – platform operations, security, and configuration
• IT Platform Teams (M365 / Integration) – environment, security, and integration alignment
• External D365 System Integration Partner – delivery, development, and solution support

Salary

Hiring Range: $105,876 - $126,990. Opportunity to earn a discretionary bonus based on company performance

Benefits

• Health insurance (medical, vision, dental and prescription drug)
• Up to 22 days of Paid Time Off (PTO) in the first year
• Eleven paid holidays in addition to PTO
• 401(k) with Employer Match
• Life, Short-Term Disability and Long-Term Disability insurance
• Flexible Spending Accounts
• On-Demand Pay / Earned Wage Access
• Free Premier RV AAA Washington Membership
• Travel, Insurance, and Membership Discounts and Perks
• Paid, on-going training throughout your career
• THRIVE wellness program
• Tax-advantaged commuter benefit
• Free parking