ERP Process Analyst - Aftermarket

About the role

Job Title: ERP Process Analyst - Aftermarket Reporting
Work Schedule: Hybrid – Buffalo, NY
We are seeking an Aftermarket (AM) Process Analyst to support our Business Modernization Program.

Responsibilities

• Business Process & Requirements Support
  Identify, gather, document, and refine business requirements in collaboration with site-based Subject Matter Experts (SMEs)
  Translate requirements into comprehensive process documentation, value stream maps, and system blueprints
  Consolidate site-specific requirements into a standardized global MRO template
• Solution Design & Process Improvement
  Identify, design, and implement MRO solutions within SAP S/4HANA aligned to business objectives
  Develop end-to-end business processes across MRO, ERP, and integrated systems to drive operational efficiency
  Support process improvement initiatives, validating and optimizing workflows for enhanced performance
• Testing, Deployment & Readiness
  Participate in unit, functional, and system integration testing for SAP and MRO applications, including operational technology components
  Ensure system configurations align with documented business and site requirements
  Execute User Acceptance Testing (UAT), training, and deployment readiness activities in coordination with Business Adoption teams
  Aid in go-live readiness and post-deployment stabilization activities
• Data, Documentation & Training
  Facilitate master data cleansing and preparation activities to ensure data integrity and consistency
  Develop and maintain key documentation, including: Process Definition Documents (PDDs), Process flows (PFLs) and value stream maps, Functional Specification Documents (FSDs), Test scripts and training materials (QRGs, simulations, presentations)
• Collaboration & Agile Support
  Build and maintain strong working relationships with internal teams, external vendors, and system integrators
  Coordinate meetings, workshops, and stakeholder communications to ensure alignment and progress
  Execute Agile activities, including backlog management, user story development, and retrospectives
  Define, monitor, and report on business KPIs and performance metrics

Requirements

• Typically, a bachelor's degree in a technical or business discipline, or equivalent professional experience
• Over (3) years of experience in MRO sales and/or services
• Foundational knowledge of ERP systems and MRO processes is strongly preferred
• Advanced Experience in MRO environments, such as:
• Understanding of Aerospace & Defense business operations is preferred
• Repair operations and Contract/PO requirements
• Customer Relationship Management (CRM)
• Field Service Locations (FSLs), depots, partnerships and/or repair stations
• Parts management, including Asset Management and Trading processes
• Strong analytical, organizational, and problem-solving capabilities
• Effective written and verbal communication skills across multiple organizational levels with the ability to articulate organizational objectives to colleagues, stakeholders, and technical teams
• Able to collaborate with cross-functional partners (e.g., Procurement, Finance, Supply Chain, Operations, HR, and IT)
• High attention to detail with the ability to maintain a broader business perspective
• Demonstrated ability to manage multiple priorities and meet deadlines
• Willingness to support approximately 30% travel, both domestic and international

Qualifications

• Typically, a bachelor's degree in a technical or business discipline, or equivalent professional experience
• Over (3) years of experience in MRO sales and/or services
• Foundational knowledge of ERP systems and MRO processes is strongly preferred
• Advanced Experience in MRO environments, such as:
• Understanding of Aerospace & Defense business operations is preferred
• Repair operations and Contract/PO requirements
• Customer Relationship Management (CRM)
• Field Service Locations (FSLs), depots, partnerships and/or repair stations
• Parts management, including Asset Management and Trading processes
• Strong analytical, organizational, and problem-solving capabilities
• Effective written and verbal communication skills across multiple organizational levels with the ability to articulate organizational objectives to colleagues, stakeholders, and technical teams
• Able to collaborate with cross-functional partners (e.g., Procurement, Finance, Supply Chain, Operations, HR, and IT)
• High attention to detail with the ability to maintain a broader business perspective
• Demonstrated ability to manage multiple priorities and meet deadlines
• Willingness to support approximately 30% travel, both domestic and international

Skills

• Strong analytical, organizational, and problem-solving capabilities
• Effective written and verbal communication skills across multiple organizational levels with the ability to articulate organizational objectives to colleagues, stakeholders, and technical teams
• Able to collaborate with cross-functional partners (e.g., Procurement, Finance, Supply Chain, Operations, HR, and IT)
• High attention to detail with the ability to maintain a broader business perspective
• Demonstrated ability to manage multiple priorities and meet deadlines
• Willingness to support approximately 30% travel, both domestic and international

Benefits

• Financial Rewards: great compensation package, bonus opportunities, matching 401k, and the ability to participate in Employee Stock Purchase Plan (select locations)
• Flexible Spending and Health Savings Accounts
• Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages
• Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
• Multiple Employee Resource Groups led by our employees, open and welcoming to all

Pay

Buffalo, NY: $100,000.00–$125,000.00 Annually

Schedule

Hybrid – Buffalo, NY