ERP Functional Consultant

About the role

CGS Functional Consultants combine their industry experience, business process, and application expertise to deliver a right-sized solution to our clients. They communicate updates to the Project Manager regarding progress, accomplishments, and project risks, and operate in client-facing environments across all levels of the project. This role is responsible for implementing the BlueCherry application and serving as an application specialist to both the organization and clients. Travel to client sites is required as needed.

Responsibilities

• Conduct business process review meetings with clients to understand requirements for design, sourcing, logistics, sales, inventory, customer service, finance, and related areas
• Lead implementation projects using standard methodology and industry best practices
• Document clients’ current processes and define to-be processes
• Configure customer-driven solutions to meet clients’ business objectives
• Identify business challenges and develop solution requirements in data conversion, data validation, and integration between systems
• Proactively report to the project manager and team on progress and issues
• Provide training to client staff on system functional features and capabilities; document training material as needed
• Collaborate with contracts, third-party vendors, and other divisions
• Provide leadership and assistance on assigned implementation projects across the organization

Skills

• Dedication to quality delivery
• Strong verbal and written communication skills
• Ability to teach and train clients for successful adoption of a new platform or tool
• Excellent interpersonal and organizational skills
• Demonstrated history of building relationships with a strong customer service focus
• Discipline to achieve daily and weekly tasks while adhering to delivery deadlines
• Keen attention to detail
• Ability to work on multiple projects with deadlines and under pressure
• Demonstrated high level of professionalism, critical thinking, and credibility

Requirements

• A bachelor’s degree from an accredited institution
• 3–8 years of experience in Fashion, Apparel, Footwear
• Experience with systems—specifically ERP, PLM, Warehousing, B2B/B2C eCommerce, Supply Chain applications and integrations between various systems
• Proven success in leading, collaborating, and contributing to a team-oriented environment
• Demonstrated ability to keep people motivated
• Recognized ability to work creatively and logically in a problem-solving environment
• ServiceNow, Smartsheet, and Lucidchart experience is a plus
• BlueCherry ERP experience