ERP/CRM Consultant

Responsibilities

• Assess current business operations and identify process gaps, risks, and opportunities for improvement across service-focused functions.
• Gather, organize, and validate business needs by partnering with stakeholders to turn operational objectives into well-defined requirements.
• Review documents, procedures, and supporting materials to ensure accuracy, completeness, and alignment with business expectations.
• Collaborate with cross-functional teams in an Agile Scrum environment to support planning, prioritization, and solution delivery.
• Analyze call center and customer service workflows to recommend practical enhancements that improve efficiency and user experience.
• Create clear business analysis artifacts, including requirement documents, process maps, and summaries for decision-making.
• Support discussions between business users and technical teams to clarify scope, resolve issues, and maintain project momentum.
• Monitor proposed solutions against business goals and help confirm that delivered outcomes address identified needs.