ERP Application Support Analyst – JD Edwards

Jobright.ai · Carol Stream, IL · 2 days ago

On-siteEngineering$65k–$75k/yrFull-time

1–3 years of experience supporting JD Edwards or another ERP system
Foundational understanding of Finance, Procurement, Inventory, Sales, or Operations
Strong troubleshooting, documentation, and analytical skills
Clear, professional communication and a customer-service mindset
A collaborative approach that values teamwork and partnership

Experience with JDE Orchestrator, EDI, or integrations (preferred)
Familiarity with JDE logs, UBEs, and processing options (preferred)
Experience creating SOPs, training guides, or knowledge-base articles (preferred)

Role Responsibilities:

Serve as a frontline support resource for JD Edwards users, resolving access, navigation, and basic configuration issues
Perform password resets, role changes, and security request intake
Troubleshoot application errors, workflow challenges, and printing issues
Support onboarding and training for new system users
Analyze application errors, UBE failures, and system logs
Reproduce issues in non-production environments and document root causes
Aid in basic Orchestrator and integration troubleshooting
Perform controlled data corrections under system administrator guidance
Resolve stuck or incomplete transactions (orders, receipts, vouchers, etc.)
Create and maintain SOPs, user guides, and “how-to” documentation
Provide 1-on-1 or small-group training sessions
Assist with testing bug fixes, enhancements, and regression scenarios
Validate system behavior after updates or changes
Partner closely with the JDE System Administrator, developers, and IT leadership
Prepare clear, well-documented escalations when needed
Participate in support standups and prioritization discussions

Why Join Us:

One-liner: Tyndale House Publishers is one of the largest independently owned Christian publishers in the world, dedicated to helping readers discover the life-giving truths of God’s Word.
Salary: $65K/yr - $75K/yr

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