ERP Application Manager

About the role

The ERP Applications Manager is responsible for the strategic leadership, configuration, optimization and ongoing support of the ERP systems (Workday, UKG, etc) across the organization. This role, centered within the Technology Services Group (TSG), partners closely with HR, Finance, Supply Chain business leaders to ensure Workday is stable, scalable, secure and aligned with critical objectives.

Responsibilities

• Own the overall strategy, roadmap, and governance for the Workday ecosystem
• Lead configuration, testing, deployment, and maintenance of Workday modules (e.g., HCM, Payroll, Benefits, Time Tracking, Absence, Financials, Recruiting, Learning)
• Ensure system scalability, performance, data integrity, and compliance with organizational policies
• Serve as the primary liaison between business stakeholders and technical teams
• Translate business requirements into Workday solutions and enhancements
• Provide strategic guidance on Workday capabilities, best practices, and future releases
• Manage and mentor Workday analysts, administrators, and support staff
• Oversee relationships with Workday and third-party vendors/implementation partners
• Set priorities, allocate resources, and manage workloads across the team
• Lead Workday releases, updates, and regression testing cycles
• Oversee integrations between Workday and third-party systems (e.g., benefits vendors, payroll providers, identity management, ERP systems)
• Ensure integrations are secure, reliable, and well documented
• Implements and maintains TSG policies, procedures, and goals to meet Carilion’s needs
• Provides oversight of resource allocation for application implementation and upgrade projects
• Ensures proper operation of information systems and plans necessary application life cycle upgrades
• Manage Workday security roles, domains, and business process frameworks
• Ensure compliance with data privacy, audit, and regulatory requirements
• Support advanced reporting, dashboards, and analytics to enable data-driven decisions
• Identify opportunities to streamline processes and improve user experience
• Monitor system usage and performance metrics to drive optimization
• Stay current on Workday product updates, roadmap items, and industry trends

Qualifications

• Workday Pro certifications (HCM, Payroll, Financials, Supply Chain, Integrations, or Security)
• Experience in large, complex, or highly regulated environments (e.g., healthcare, finance, education)
• Familiarity with Agile or ITIL service management practices
• Strong change management and communication skills

Preferred Qualifications

• Minimum 5 years of IT experience

Education

• Bachelor's Degree in Computer Science, Information Technology, or Healthcare Business
• 4 years of relevant experience may be considered in lieu of Bachelors Degree

Key Competencies

• Strategic thinking and systems leadership
• Maintains quality service by creating and monitoring metrics, establishing standards, and adjusting operations to align with standards
• Proactively identifies areas of improvement (process or technical) and develops plans to implement those improvements
• Analyzes and reports on IT performance metrics and make recommendations for improvement
• People management and team development
• Strong analytical and problem-solving skills
• Excellent communication with both technical and non-technical stakeholders
• Customer-focused, service-oriented mindset