ERP Analyst

Position Summary

The ERP Analyst supports the administration, optimization, and ongoing improvement of the organization’s Enterprise Resource Planning (ERP) system, with a primary focus on Microsoft Dynamics 365 (D365).

Key Responsibilities

• Aid in managing the lifecycle of Sandbox and Production environments, coordinating with Microsoft on platform updates.
• Assist with configuration of core ERP modules (General Ledger, Accounts Payable/Receivable, Inventory Management, Production Control).
• Oversee the cleaning, mapping, and migration of legacy data into D365 using DMF and Excel Add-ins.
• Monitor and troubleshoot integrations between D365 and external systems (CRM, Payroll, E-commerce platforms).
• Serve as Tier 2/3 support for end-users, troubleshooting system issues and how-to questions.
• Validate integration data flow; conduct unit and integrated testing of MSP/ISV code prior to UAT.
• Schedule and facilitate discovery sessions, steering committee meetings, and daily stand-ups.
• Document key decisions, risks, and action items.
• Consolidate team updates to produce weekly status reports for stakeholders.
• Manage project documentation within SharePoint/Teams with proper version control.
• Cook up training logistics and ensure accessibility of training materials and recordings.

Qualifications

• Bachelor’s degree in Information Systems, Business Administration, Finance, or a related field, or equivalent experience.
• 2–5 years of ERP system support or implementation experience.
• Working knowledge of Microsoft Dynamics 365 required.
• Strong analytical, communication, and documentation skills.

Core Competencies & Skills

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a project-based environment.
• High attention to detail and strong documentation skills.
• Collaborative mindset with the ability to work across technical and business teams.