ERP Analyst
Heritage Distribution Holdings · Atlanta, GA · 2 mo ago
On-siteBusiness DevelopmentFull-time
Key Responsibilities / Tasks
- Aid in establishing best practices for the utilization of the ERP system, Epicor Eclipse, as well as supporting applications that interface with the ERP.
- Perform direct application support for ERP systems where necessary and updating and maintaining system configuration, setup, and application.
- Create documentation such as policies, procedures, workflows, and user guides.
- Write and execute functional test plans to ensure ERP system changes or custom development changes are operating accordingly, adjacent processes are unaffected, and users’ requirements are met.
- Train end users on the proper use of the ERP and its companion products as well as creating re-usable training such as documents, videos, and other on-demand resources to streamline the implementation process.
Key Skills and Experiences
- Bachelor's degree in IT, Computer Science or related field preferred
- 5+ years of experience in an ERP Analyst or equivalent role required.
- Eclipse ERP support experience required.
- Experience in the HVAC industry is a plus.
- Strong technical and functional knowledge of the Eclipse ERP solutions
- Thorough understanding of business processes
- Strong analytic skills
- Strong customer service skills.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Strong prioritization skills to ensure timely and effective issue resolution.