ER Registration, Sango Clarksville (Free Standing ED) (Parttime Weekends Only Sat&Sun: Night Shift: 7p-7a) - ONSITE

About the role

Job Summary Is responsible for registering all patients receiving services from VUMC including gathering and entering information to complete registration, obtaining signatures, and collecting applicable patient liability on accounts.

Responsibilities

• Registering all patients according to policies and procedures established by the hospital.
• Obtaining signatures of patient and/or guarantor for all required forms.
• Document appropriate logs pertaining to the registration area assigned regarding patient name and arrival time.
• Effectively communicating with the patients of the eligibility/benefits/estimated patient portion upon insurance verification.
• Thoroughly documenting the account upon registration as well as collection efforts taken.
• Acknowledging patients and family members presenting to the registration areas promptly and in a professional manner.
• Responsible for maintaining all information confidentially in accordance to HIPAA (Health Insurance Portability and Accountability Act) guidelines.

Core Accountabilities

• Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
• Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
• Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities

• Supporting Colleagues / Develops Self and Others: Continuously improves own skills by identifying development opportunities.
• Supporting Colleagues / Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
• Supporting Colleagues / Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
• Delivering Excellent Services / Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
• Delivering Excellent Services / Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
• Delivering Excellent Services / Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
• Ensuring High Quality / Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
• Ensuring High Quality / Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
• Managing Resources Effectively / Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
• Managing Resources Effectively / Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
• Managing Resources Effectively / Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
• Fostering Innovation / Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
• Fostering Innovation / Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
• Fostering Innovation / Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Requirements

• High School Diploma or GED

Schedule

Every Saturday and Sunday 7 a.m. - 7 p.m.

Preferred Experience

Candidates with prior experience in fast-paced customer service, call centers, or Emergency Departments are strongly encouraged to apply!